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Very low speed in the evenings

I'm experiencing extremely low speeds in the evenings at peak times (generally between 6-11pm). I can't stream anything as the slow speed keeps it on buffering. Web pages are also loading at an excruciatingly slow speed. 

I had never experienced this when I was on normal broadband internet with another provider - in fact it was much faster than what I'm getting! 

It's incredibly frustrating since I'm paying for a fast fibre but I don't seem to be getting the service I'm paying for.

Please can someone help me resolve this issue? 


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Re: Very low speed in the evenings

Hi JustSam00,

Welcome to the community and thanks for posting.

I'm sorry to read you are experiencing slow broadband speeds during the evenings.

I've managed to locate your account and it appears you are being affected by a high peak time traffic fault which is causing slow speeds. The reference number is F003627374 and has a review date of 6th September. 

If there is anything else you would like help with, let us know.



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