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Very inconsistent download/upload, ping and latency since upgrading to M200

Hoping someone here can help and offer some advice. I can't get through to the Virgin Media Call Centre and totally understand it must be very busy for them at the moment. 

I upgraded from M70 Fibre Broadband to M200 on 29th March. Since then I've been getting very inconsistent download/upload, ping and latency on my connection which makes it very hard to work, as I'm regularly using video conferencing tools.

I have a Super Hub 2 running in Modem Mode with Google WiFi as the router. Google WiFi has been rock solid for the last year. 

Is this likely to be faults or issues in my area, 20 postcode BR4, or something with my connection? 

I've tested wired into the router and wireless and get similar results, I've also pin reset the Super Hub only a few days ago. 

Here's a ping test:

PING www.virginmedia.com (213.105.9.24): 56 data bytes

64 bytes from 213.105.9.24: icmp_seq=0 ttl=245 time=37.986 ms

64 bytes from 213.105.9.24: icmp_seq=1 ttl=245 time=91.014 ms

64 bytes from 213.105.9.24: icmp_seq=2 ttl=245 time=207.594 ms

64 bytes from 213.105.9.24: icmp_seq=3 ttl=245 time=38.461 ms

64 bytes from 213.105.9.24: icmp_seq=4 ttl=245 time=487.954 ms

64 bytes from 213.105.9.24: icmp_seq=5 ttl=245 time=54.690 ms

64 bytes from 213.105.9.24: icmp_seq=6 ttl=245 time=218.749 ms

64 bytes from 213.105.9.24: icmp_seq=7 ttl=245 time=32.849 ms

64 bytes from 213.105.9.24: icmp_seq=8 ttl=245 time=418.279 ms

64 bytes from 213.105.9.24: icmp_seq=9 ttl=245 time=49.337 ms

64 bytes from 213.105.9.24: icmp_seq=10 ttl=245 time=173.406 ms

64 bytes from 213.105.9.24: icmp_seq=11 ttl=245 time=402.858 ms

64 bytes from 213.105.9.24: icmp_seq=12 ttl=245 time=112.393 ms

64 bytes from 213.105.9.24: icmp_seq=13 ttl=245 time=186.855 ms

64 bytes from 213.105.9.24: icmp_seq=14 ttl=245 time=235.567 ms

64 bytes from 213.105.9.24: icmp_seq=15 ttl=245 time=30.771 ms

64 bytes from 213.105.9.24: icmp_seq=16 ttl=245 time=142.284 ms

64 bytes from 213.105.9.24: icmp_seq=17 ttl=245 time=206.534 ms

64 bytes from 213.105.9.24: icmp_seq=18 ttl=245 time=26.944 ms

I've also pasted below images from my Router Status Downstream, Upstream and Network Log. 

I've read a few posts on Power Levels and for Downstream they look OK, but could Upstream be too high at 51 dBmv?

Any advice would be appreciated.

Thanks

Mark

Screenshot 2020-04-07 at 15.03.05.pngScreenshot 2020-04-07 at 15.04.00.pngScreenshot 2020-04-07 at 15.05.51.png

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Re: Very inconsistent download/upload, ping and latency since upgrading to M200

I'm still seeing the same issues over the last 3 days and it seems to be related to uploading. The router needs resetting every time I lose connection. 

I'm considering now installing forward path attenuators to lower the power levels. 

If anyone is able to give any advice I'd appreciate it. 

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Alessandro Volta
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Re: Very inconsistent download/upload, ping and latency since upgrading to M200


@marksheldon wrote:

I'm considering now installing forward path attenuators to lower the power levels. 


Thats not going to help you.

 

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Re: Very inconsistent download/upload, ping and latency since upgrading to M200

In answer to your original question re. the upstream power levels, yes they are too high if all four of them are stuck on 51dBmV. The common cause  of this is simply a bad joint or connection somewhere so you should start by checking all the connections you can get to, including in the box on the outside wall. Failing that it'll require an engineer visit.

Adding a forward path attenuator will drop the downstream power but that's fine as it is, and will either do nothing at all to the upstream at best or, more likely, make it worse.

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Re: Very inconsistent download/upload, ping and latency since upgrading to M200

Thanks, 

Good job that the sun is now coming out.

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