Very inconsistent download/upload, ping and latency since upgrading to M200
Hoping someone here can help and offer some advice. I can't get through to the Virgin Media Call Centre and totally understand it must be very busy for them at the moment.
I upgraded from M70 Fibre Broadband to M200 on 29th March. Since then I've been getting very inconsistent download/upload, ping and latency on my connection which makes it very hard to work, as I'm regularly using video conferencing tools.
I have a Super Hub 2 running in Modem Mode with Google WiFi as the router. Google WiFi has been rock solid for the last year.
Is this likely to be faults or issues in my area, 20 postcode BR4, or something with my connection?
I've tested wired into the router and wireless and get similar results, I've also pin reset the Super Hub only a few days ago.
Re: Very inconsistent download/upload, ping and latency since upgrading to M200
In answer to your original question re. the upstream power levels, yes they are too high if all four of them are stuck on 51dBmV. The common cause of this is simply a bad joint or connection somewhere so you should start by checking all the connections you can get to, including in the box on the outside wall. Failing that it'll require an engineer visit.
Adding a forward path attenuator will drop the downstream power but that's fine as it is, and will either do nothing at all to the upstream at best or, more likely, make it worse.
I checked and reconnected all the connections inside the house the other day but didn't outside, so I'll try that.
I've literally just managed to get through to Virgin and found out there's a utilisation and congestion issue in our area (20), and has been since January. Obviously I hadn't experienced this before everyone was told to stay at home, and Disney+ launched!
Virgin had said this is not likely to get addressed until June, so I guess I'll have to put up with it.