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Very inconsistent Broadband

daviebob
Tuning in

For the last 3 days my broadband has become very erratic, making online gaming for example not possible. Sometimes if I run a speed check my line is as I would expect, but 2 mins later it under 2mb upload speed. The download can also run up to 50% slower than expected.

 

I have tried on Ethernet and Wi-Fi and both have the same issues. Sometimes my router shows up the message of Partial Service US only.

When I check Virgin Service Status it either says no known issues or that there is a known issue but these messages have no consistency.

not sure what else I can do, I remember having this issue a few years ago, it was due to a flooded box outside the property, we did have torrential rain the day it started playing up.

 

any help hugely appreciated as I cannot currently use the services I want to on the internet.

 

Many thanks

 

13 REPLIES 13

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1195000000940256 qam8
21390000009.840256 qam1
31470000009.840256 qam2
41550000009.540256 qam3
51630000009.440256 qam4
61710000009.440256 qam5
71790000009.140256 qam6
81870000009.340256 qam7
92030000008.940256 qam9
102110000008.640256 qam10
112190000008.640256 qam11
122270000008.440256 qam12
132350000008.340256 qam13
142430000007.940256 qam14
152510000007.540256 qam15
16259000000840256 qam16
172670000008.540256 qam17
182750000008.340256 qam18
192830000008.340256 qam19
202910000008.340256 qam20
212990000008.340256 qam21
223070000008.540256 qam22
233150000008.540256 qam23
243230000008.340256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9210
2Locked40.300
3Locked40.390
4Locked40.9220
5Locked40.3200
6Locked40.9230
7Locked40.9180
8Locked40.9190
9Locked40.370
10Locked40.960
11Locked40.950
12Locked40.380
13Locked40.360
14Locked40.380
15Locked40.920
16Locked40.970
17Locked40.980
18Locked40.380
19Locked40.350
20Locked40.370
21Locked40.9110
22Locked40.330
23Locked40.950
24Locked40.320

daviebob
Tuning in

F45A237D-2A9B-4E88-872E-6F1CE4C154F7.jpeg8CD62B75-D1E2-4E80-926C-79226B9C3A7D.jpeg

daviebob
Tuning in

Network Log

Time Priority Description

15/07/2023 21:05:4noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2023 21:04:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2023 21:04:28criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2023 21:01:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2023 21:01:8criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2023 20:59:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2023 20:59:28criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2023 20:56:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2023 20:56:49criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2023 20:50:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2023 20:50:49criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2023 20:49:40criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2023 20:47:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2023 20:47:10criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2023 20:44:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2023 20:44:50criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2023 20:42:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2023 20:42:11criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2023 20:41:41criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2023 20:39:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Hi @daviebob,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm so sorry to hear you're experiencing some connection issues recently. I've checked over things on our systems and it appears that there's a known fault we're working on that seems to be causing this. The current estimated fix time is approximately 12:20pm on Tuesday 18th July.

Please do let us know if the issue continues beyond this time and we can go from there.

Thanks,
 


Zach - Forum Team
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