Very inconsistent Broadband

[daviebob]

For the last 3 days my broadband has become very erratic, making online gaming for example not possible. Sometimes if I run a speed check my line is as I would expect, but 2 mins later it under 2mb upload speed. The download can also run up to 50% slower than expected.

I have tried on Ethernet and Wi-Fi and both have the same issues. Sometimes my router shows up the message of Partial Service US only.

When I check Virgin Service Status it either says no known issues or that there is a known issue but these messages have no consistency.

not sure what else I can do, I remember having this issue a few years ago, it was due to a flooded box outside the property, we did have torrential rain the day it started playing up.

any help hugely appreciated as I cannot currently use the services I want to on the internet.

Many thanks

[HappyHappyHappy]

Sounds similar to me (I just posted a new thread).

Where are you? I'm in Ipswich.

[daviebob]

Up in Scotland, very frustrating issue, errors in network log every few minutes.

[daviebob]

Time Priority Description

14/07/2023 14:56:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2023 14:56:2	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2023 14:50:43	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2023 14:50:43	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2023 14:48:43	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2023 14:48:43	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2023 14:47:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2023 14:47:3	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2023 14:46:34	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2023 14:45:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2023 14:45:23	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2023 14:43:44	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2023 14:43:44	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2023 14:42:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2023 14:42:4	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2023 14:40:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2023 14:40:24	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2023 14:37:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2023 14:37:4	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2023 14:35:25	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jbrennand]

First thing is to try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.
The "compensation "timer" can also be started on this number if appropriate.

Report back here what that says

[daviebob]

Hi John

I received an intermittent service issue, or a complex issue.I got two different results.

I just spoke with customer support, apparently it an area issue, I assume related to recent weather. Guessing there is not much more I can do other than wait and hope it cleared up soon.

thanks for your reply.

[daviebob]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	30100034	34.5	5120	64 qam	4
2	36600061	34.5	5120	64 qam	3
3	43100000	34.5	5120	64 qam	2
4	49600048	34.5	5120	64 qam	1
5	23600000	33.5	5120	32 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	268	18

Refresh data

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	163000000	9.4	40	256 qam	4
2	139000000	9.8	40	256 qam	1
3	147000000	9.6	40	256 qam	2
4	155000000	9.5	40	256 qam	3
5	171000000	9.4	40	256 qam	5
6	179000000	9.1	40	256 qam	6
7	187000000	9.3	40	256 qam	7
8	195000000	9	40	256 qam	8
9	203000000	8.8	40	256 qam	9
10	211000000	8.5	40	256 qam	10
11	219000000	8.5	40	256 qam	11
12	227000000	8.4	40	256 qam	12
13	235000000	8.1	40	256 qam	13
14	243000000	7.8	40	256 qam	14
15	251000000	7.5	40	256 qam	15
16	259000000	8	40	256 qam	16
17	267000000	8.5	40	256 qam	17
18	275000000	8.4	40	256 qam	18
19	283000000	8.3	40	256 qam	19
20	291000000	8.3	40	256 qam	20
21	299000000	8.3	40	256 qam	21
22	307000000	8.5	40	256 qam	22
23	315000000	8.5	40	256 qam	23
24	323000000	8.3	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	23	0
2	Locked	40.9	8	0
3	Locked	40.9	12	0
4	Locked	40.3	20	0
5	Locked	40.9	21	0
6	Locked	40.3	30	0
7	Locked	40.3	26	0
8	Locked	40.9	23	0
9	Locked	40.3	13	0
10	Locked	40.9	7	0
11	Locked	40.3	13	0
12	Locked	40.9	14	0
13	Locked	40.3	8	0
14	Locked	40.3	9	0
15	Locked	40.3	15	0
16	Locked	40.3	12	0
17	Locked	40.9	14	0
18	Locked	40.9	14	0
19	Locked	40.9	14	0
20	Locked	40.9	5	0
21	Locked	40.3	11	0
22	Locked	40.3	11	0
23	Locked	40.9	7	0
24	Locked	40.3	6	0

[daviebob]

Over the last hour the network log is free of the t3 timeout messages, however the connection is still incredibly poor with very high packet loss (at times over 50%) with speeds varying widely and sometimes less than 2mb.

[daviebob]

Unfortunately spoke a bit too soon, speeds again are all over the place, huge amounts of packet loss and t3 errors every few minutes.

While it can’t be said that there is no internet, the internet I do have can verge on the unusable.

[daviebob]

Since resetting router last night.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	30100024	34.5	5120	64 qam	4
2	36600029	34.5	5120	64 qam	3
3	43100056	34.5	5120	64 qam	2
4	49600026	36	5120	64 qam	1
5	23600000	34.5	5120	64 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	327	31