Virgin Media Community

[DMass65]

Upload speeds over the last few days have become painfully slow - 0.3Mbps on average. Tried restarts, resets, tightening cables and a wired connection... all the same on all devices.

Downloads are at fairly normal speed but do seem to be dropping out more often.

Upstream  US-1 US-2 US-3 US-4

Channel Type	2.0	2.0	2.0	2.0
Channel ID	2	3	4	1
Frequency (Hz)	39400000	32600000	25800000	46200000
Ranging Status	Success	Success	Success	Success
Modulation	16QAM	64QAM	64QAM	16QAM
Symbol Rate (Sym/sec)	5120000	5120000	5120000	5120000
Mini-Slot Size	2	2	2	2
Power Level (dBmV)	40.25	40.00	40.50	39.75
T1 Timeouts	0	0	0	0
T2 Timeouts	0	0	0	0
T3 Timeouts	2	0	0	1
T4 Timeouts	0	0	0	0

Network Log

First Time	Last Time	Priority	Error Number	Description
09/08/2020 23:12:27 GMT	09/08/2020 23:12:27 GMT	Warning (5)	66050310	Auth Success - Web login successful.
09/08/2020 23:07:45 GMT	09/08/2020 23:07:45 GMT	Error (4)	68010302	DHCP WAN IP - [REMOVED]
09/08/2020 23:07:22 GMT	09/08/2020 23:07:22 GMT	Critical (3)	82000200	No Ranging Response received - T3 time-out
09/08/2020 23:06:51 GMT	09/08/2020 23:06:51 GMT	Error (4)	68000407	TOD established
Time Not Established	Time Not Established	Critical (3)	82000200	No Ranging Response received - T3 time-out
Time Not Established	Time Not Established	Critical (3)	82000200	No Ranging Response received - T3 time-out
Time Not Established	Time Not Established	Notice (6)	84000510	Downstream Locked Successfully
Time Not Established	Time Not Established	Critical (3)	68000200	DHCP FAILED - Request sent, No response
Time Not Established	Time Not Established	Notice (6)	84000510	Downstream Locked Successfully
09/08/2020 22:39:33 GMT	09/08/2020 22:39:33 GMT	Critical (3)	82000200	No Ranging Response received - T3 time-out
09/08/2020 22:14:20 GMT	09/08/2020 22:14:20 GMT	Critical (3)	82000200	No Ranging Response received - T3 time-out
09/08/2020 20:38:09 GMT	09/08/2020 20:38:09 GMT	Warning (5)	66050310	Auth Success - Web login successful.
09/08/2020 20:13:28 GMT	09/08/2020 20:13:28 GMT	Warning (5)	66050310	Auth Success - Web login successful.
09/08/2020 20:07:09 GMT	09/08/2020 20:07:09 GMT	Warning (5)	66050310	Auth Success - Web login successful.
09/08/2020 19:34:19 GMT	09/08/2020 19:34:19 GMT	Warning (5)	66050310	Auth Success - Web login successful.
09/08/2020 17:29:11 GMT	09/08/2020 17:29:11 GMT	Error (4)	68010302	DHCP WAN IP - [REMOVED]
09/08/2020 17:27:48 GMT	09/08/2020 17:27:48 GMT	Error (4)	68000407	TOD established
Time Not Established	Time Not Established	Notice (6)	84000510	Downstream Locked Successfully
09/08/2020 16:28:10 GMT	09/08/2020 16:28:10 GMT	Warning (5)	66050310	Auth Success - Web login successful.
09/08/2020 16:02:58 GMT	09/08/2020 16:02:58 GMT	Critical (3)	84000500	SYNC Timing Synchronization failure - Loss of Sync

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[Andruser]

You have a noisy upstream connection, which is visible in a few timeouts, and the fact that two channels are dropping back to 16 QAM modulation.  This will probably require a technician visit, and you'll also probably get a new hub out of it, most likely a Hub 3.  Don't get too excited as the wireless isn't much better than the Superhub 2, and you may need to play with the wifi settings to get the best from it - if it gets to that then come back to the forum, we're used to sorting out wireless configuration issues  I'll flag your post for the forum staff to advise on next steps regarding the noise issues.

Note that a hub swap on its own is unlikely to fix the upstream noise problem.

[Alex_RM]

Hi DMass65,

Thanks for posting and welcome to our community 🙂

Sorry to see you're having some issue with the connection, I've been able to get your details from your forum information..

I can see you're currently affected by an area SNR issue, the estimated fix time for this is 14th August, when this has been resolved any intermittency you're experiencing should be fixed.

Please let us know if you continue to have problems with it after the fix date given.

Alex_Rm