Very Slow upload speed

[delgstorm]

Hi,

I am currently experiencing very slow upload speed's of around 0.13mbps which is very painful while using the internet for work.

I did a broadband test via my virgin media and it shows that:

But there is no more information.

Please can someone look into this and give me more of update?

Regards

[Paul_DN]

Hi Ian,

Thank you for reaching out Via our Community and welcome back, sorry to hear you are facing issues with your Internet and upload speed, I was able to locate you on our system with the details we have for you and can see there is currently an SNR (Signal to Noise Ration) fault in your area, You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you, estimated fix is 05/04/23 @ 09:00.

Regards

Paul.