Menu
Reply
Timbradley21
  • 25
  • 0
  • 0
On our wavelength
500 Views
Message 1 of 20
Flag for a moderator

Very Slow Upload speed M500

Hi

Im currently getting lower than expected (to put it politely) upload speeds for my M500 package.

While download is also below what it should be, its fast enough at the moment 389Mbps the upload is only 3.38 Mbps

As im working from home this is affecting my ability to login and work on files from our office network.

I have tried a router reset, im working in modem mode but use an Asus AC86U router that im connected to through ethernet.

 Ive created a quality monitor, but seems to be showing full packet loss

Tags (3)
0 Kudos
Reply
Timbradley21
  • 25
  • 0
  • 0
On our wavelength
495 Views
Message 2 of 20
Flag for a moderator

Re: Very Slow Upload speed M500

Status
Acquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
46200007
Locked
Provisioning State
Online

 

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000008.938256 qam25
22670000008.337256 qam17
3275000000837256 qam18
42830000008.537256 qam19
52910000008.538256 qam20
62990000008.537256 qam21
7307000000938256 qam22
8315000000938256 qam23
93230000008.538256 qam24
10339000000938256 qam26
113470000008.937256 qam27
123550000009.138256 qam28
133630000009.338256 qam29
143710000008.938256 qam30
153790000009.137256 qam31
163870000009.338256 qam32
17395000000938256 qam33
184030000009.337256 qam34
194110000009.537256 qam35
204190000009.337256 qam36
214270000009.437256 qam37
224350000009.538256 qam38
234430000009.137256 qam39
244510000009.538256 qam40



Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.631290
2Locked37.613580
3Locked37.615150
4Locked37.315820
5Locked38.615920
6Locked37.618720
7Locked38.919770
8Locked38.621820
9Locked38.627250
10Locked38.635070
11Locked37.640860
12Locked38.646160
13Locked38.654960
14Locked38.666540
15Locked37.680360
16Locked38.697700
17Locked38.6105490
18Locked37.6132780
19Locked37.6157400
20Locked37.6183790
21Locked37.6212330
22Locked38.6263560
23Locked37.6328880
24Locked38.6372800

 

0 Kudos
Reply
Timbradley21
  • 25
  • 0
  • 0
On our wavelength
494 Views
Message 3 of 20
Flag for a moderator

Re: Very Slow Upload speed M500

Upstream

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000744.3512064 qam3
23259999344.3512064 qam5
33940001444.3512064 qam4
45370001244.3512064 qam2

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
0 Kudos
Reply
Timbradley21
  • 25
  • 0
  • 0
On our wavelength
490 Views
Message 4 of 20
Flag for a moderator

Re: Very Slow Upload speed M500

Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
9834ncxv9873254k;fg87dsfd



Primary Downstream Service Flow

SFID264
Max Traffic Rate690000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID263
Max Traffic Rate44000000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.95K
Alessandro Volta
486 Views
Message 5 of 20
Flag for a moderator

Re: Very Slow Upload speed M500

What speeds do you get at >>  SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
Timbradley21
  • 25
  • 0
  • 0
On our wavelength
482 Views
Message 6 of 20
Flag for a moderator

Re: Very Slow Upload speed M500

SamKnows shows

Latency

20.7 ms

Jitter

5.29 ms

Download

304 Mbps 

Upload

5.90 Mbps

0 Kudos
Reply
Timbradley21
  • 25
  • 0
  • 0
On our wavelength
480 Views
Message 7 of 20
Flag for a moderator

Re: Very Slow Upload speed M500

im on the M500 package which when I first started beginning of December, figures were 500Mbps+ and upload 30-40Mbps

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.95K
Alessandro Volta
476 Views
Message 8 of 20
Flag for a moderator

Re: Very Slow Upload speed M500

A couple of things ...

Can you try a different ethernet cable to test with, preferably a Cat 6, they are known to go bad.

You are actually on the 600Mbs package !!


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
Timbradley21
  • 25
  • 0
  • 0
On our wavelength
470 Views
Message 9 of 20
Flag for a moderator

Re: Very Slow Upload speed M500

Ha, well they did mention there would be an upgrade to 600Mbps sometime this year!

New Cat6 cable test

Latency

18.8 ms

Jitter

3.86 ms

Download

381 Mbps

Upload

6.69 Mbps

0 Kudos
Reply
Timbradley21
  • 25
  • 0
  • 0
On our wavelength
464 Views
Message 10 of 20
Flag for a moderator

Re: Very Slow Upload speed M500

Another cable test

Latency

94.2 ms

Jitter

82.7 ms

Download

444 Mbps

Upload

4.42 Mbps

0 Kudos
Reply