Virgin Media Community

[Timbradley21]

Hi

Im currently getting lower than expected (to put it politely) upload speeds for my M500 package.

While download is also below what it should be, its fast enough at the moment 389Mbps the upload is only 3.38 Mbps

As im working from home this is affecting my ability to login and work on files from our office network.

I have tried a router reset, im working in modem mode but use an Asus AC86U router that im connected to through ethernet.

 Ive created a quality monitor, but seems to be showing full packet loss

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ce60b3bcd6bd9be96fc83ed1bb0b5e2160...

Any help/advise would be greatly appreciated

[Timbradley21]

Status

Acquired Downstream Channel (Hz)	331000000	Locked
Ranged Upstream Channel (Hz)	46200007	Locked
Provisioning State	Online

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	8.9	38	256 qam	25
2	267000000	8.3	37	256 qam	17
3	275000000	8	37	256 qam	18
4	283000000	8.5	37	256 qam	19
5	291000000	8.5	38	256 qam	20
6	299000000	8.5	37	256 qam	21
7	307000000	9	38	256 qam	22
8	315000000	9	38	256 qam	23
9	323000000	8.5	38	256 qam	24
10	339000000	9	38	256 qam	26
11	347000000	8.9	37	256 qam	27
12	355000000	9.1	38	256 qam	28
13	363000000	9.3	38	256 qam	29
14	371000000	8.9	38	256 qam	30
15	379000000	9.1	37	256 qam	31
16	387000000	9.3	38	256 qam	32
17	395000000	9	38	256 qam	33
18	403000000	9.3	37	256 qam	34
19	411000000	9.5	37	256 qam	35
20	419000000	9.3	37	256 qam	36
21	427000000	9.4	37	256 qam	37
22	435000000	9.5	38	256 qam	38
23	443000000	9.1	37	256 qam	39
24	451000000	9.5	38	256 qam	40

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	3129	0
2	Locked	37.6	1358	0
3	Locked	37.6	1515	0
4	Locked	37.3	1582	0
5	Locked	38.6	1592	0
6	Locked	37.6	1872	0
7	Locked	38.9	1977	0
8	Locked	38.6	2182	0
9	Locked	38.6	2725	0
10	Locked	38.6	3507	0
11	Locked	37.6	4086	0
12	Locked	38.6	4616	0
13	Locked	38.6	5496	0
14	Locked	38.6	6654	0
15	Locked	37.6	8036	0
16	Locked	38.6	9770	0
17	Locked	38.6	10549	0
18	Locked	37.6	13278	0
19	Locked	37.6	15740	0
20	Locked	37.6	18379	0
21	Locked	37.6	21233	0
22	Locked	38.6	26356	0
23	Locked	37.6	32888	0
24	Locked	38.6	37280	0

[Timbradley21]

Upstream

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200007	44.3	5120	64 qam	3
2	32599993	44.3	5120	64 qam	5
3	39400014	44.3	5120	64 qam	4
4	53700012	44.3	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Timbradley21]

Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	9834ncxv9873254k;fg87dsfd

Primary Downstream Service Flow

SFID	264
Max Traffic Rate	690000000
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	263
Max Traffic Rate	44000000
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[MikeRobbo]

What speeds do you get at >>  SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

[Timbradley21]

SamKnows shows

Latency

20.7 ms

Jitter

5.29 ms

Download

304 Mbps 

Upload

5.90 Mbps

[Timbradley21]

im on the M500 package which when I first started beginning of December, figures were 500Mbps+ and upload 30-40Mbps

[MikeRobbo]

A couple of things ...

Can you try a different ethernet cable to test with, preferably a Cat 6, they are known to go bad.

You are actually on the 600Mbs package !!

[Timbradley21]

Ha, well they did mention there would be an upgrade to 600Mbps sometime this year!

New Cat6 cable test

Latency

18.8 ms

Jitter

3.86 ms

Download

381 Mbps

Upload

6.69 Mbps

[Timbradley21]

Another cable test

Latency

94.2 ms

Jitter

82.7 ms

Download

444 Mbps

Upload

4.42 Mbps