on 16-10-2022 11:58
Hi,
For the past couple of days we've been experiencing very slow upload speeds which is making any sort of browsing/streaming incredibly difficult and very unreliable.
Normally hub is run in modem only mode with Asus ZenWiFi AX behind it, however for the purposes of finding where the issue lie, I've done a 60 second reset with no LAN cables attached and it is running in it's stock configuration.
No other changes have been made since the last engineer visit about 6 years ago.
I'm reaching out here hoping a Guru can get the ball rolling on a fix.
Other things I've tried so far:
Thanks very much for looking into this!
Answered! Go to Answer
on 18-10-2022 17:56
Hi MTP_mad59,
Thank you for your post. I'm very sorry to hear about the issue you've been having with your Broadband service.
I am more than happy to take a look into this for you.
I will private message you now to confirm some details.
^Martin
on 16-10-2022 12:00
Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz) | 331000000 | Locked |
Ranged Upstream Channel (Hz) | 49599995 | Locked |
Provisioning State | Online |
on 16-10-2022 12:00
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 1.5 | 36 | 256 qam | 25 |
2 | 267000000 | 0 | 35 | 256 qam | 17 |
3 | 275000000 | 0.2 | 35 | 256 qam | 18 |
4 | 283000000 | 0.5 | 36 | 256 qam | 19 |
5 | 291000000 | 0.7 | 36 | 256 qam | 20 |
6 | 299000000 | 0.9 | 36 | 256 qam | 21 |
7 | 307000000 | 0.9 | 36 | 256 qam | 22 |
8 | 315000000 | 1 | 36 | 256 qam | 23 |
9 | 323000000 | 1 | 36 | 256 qam | 24 |
10 | 339000000 | 1.7 | 37 | 256 qam | 26 |
11 | 347000000 | 1.7 | 37 | 256 qam | 27 |
12 | 355000000 | 2 | 37 | 256 qam | 28 |
13 | 363000000 | 2.4 | 37 | 256 qam | 29 |
14 | 371000000 | 2.2 | 37 | 256 qam | 30 |
15 | 379000000 | 1.5 | 37 | 256 qam | 31 |
16 | 387000000 | 0.7 | 37 | 256 qam | 32 |
17 | 491000000 | 0.7 | 37 | 256 qam | 34 |
18 | 499000000 | 1 | 38 | 256 qam | 35 |
19 | 507000000 | 1.2 | 38 | 256 qam | 36 |
20 | 515000000 | 1.5 | 37 | 256 qam | 37 |
21 | 523000000 | 1.5 | 37 | 256 qam | 38 |
22 | 531000000 | 1.5 | 37 | 256 qam | 39 |
23 | 539000000 | 2 | 38 | 256 qam | 40 |
24 | 547000000 | 2.2 | 38 | 256 qam | 41 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 36.8 | 41 | 0 |
2 | Locked | 35.7 | 192 | 0 |
3 | Locked | 35.9 | 113 | 0 |
4 | Locked | 36.3 | 65 | 0 |
5 | Locked | 36.3 | 213 | 0 |
6 | Locked | 36.6 | 304 | 0 |
7 | Locked | 36.3 | 65 | 0 |
8 | Locked | 36.6 | 44 | 22 |
9 | Locked | 36.6 | 71 | 0 |
10 | Locked | 37.3 | 50 | 0 |
11 | Locked | 37.6 | 60 | 0 |
12 | Locked | 37.3 | 56 | 0 |
13 | Locked | 37.6 | 51 | 0 |
14 | Locked | 37.3 | 58 | 1 |
15 | Locked | 37.3 | 55 | 17 |
16 | Locked | 37.6 | 34 | 25 |
17 | Locked | 37.6 | 39 | 0 |
18 | Locked | 38.6 | 55 | 5 |
19 | Locked | 38.6 | 30 | 0 |
20 | Locked | 37.6 | 48 | 23 |
21 | Locked | 37.3 | 26 | 3 |
22 | Locked | 37.6 | 45 | 0 |
23 | Locked | 38.6 | 29 | 0 |
24 | Locked | 38.6 | 33 | 0 |
on 16-10-2022 12:00
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 49599995 | 38.7 | 5120 | 64 qam | 1 |
2 | 23600107 | 34.8 | 5120 | 16 qam | 5 |
3 | 30100139 | 35.8 | 5120 | 32 qam | 4 |
4 | 43099946 | 36.8 | 5120 | 32 qam | 2 |
5 | 36600513 | 37.3 | 5120 | 32 qam | 3 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 2 | 0 |
3 | ATDMA | 0 | 0 | 28 | 0 |
4 | ATDMA | 0 | 0 | 3 | 0 |
5 | ATDMA | 0 | 0 | 134 | 0 |
on 16-10-2022 12:01
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt062-b.cm |
SFID | 13616 |
Max Traffic Rate | 402500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 13615 |
Max Traffic Rate | 38500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
on 16-10-2022 12:01
Time Priority Description
16/10/2022 07:42:58 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/10/2022 07:38:1 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/10/2022 08:07:3 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/10/2022 08:05:53 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/10/2022 08:05:38 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/10/2022 07:09:14 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/10/2022 07:03:4 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/10/2022 07:01:23 | notice | Received REG-RSP while in REG-HOLD1 state;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/10/2022 06:57:0 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/10/2022 06:52:34 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/10/2022 06:52:14 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:44 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/10/2022 19:05:25 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/10/2022 19:05:3 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/10/2022 08:04:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/10/2022 09:46:35 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/10/2022 22:24:20 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/10/2022 05:45:14 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/10/2022 14:04:26 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 16-10-2022 17:32
on 18-10-2022 17:56
Hi MTP_mad59,
Thank you for your post. I'm very sorry to hear about the issue you've been having with your Broadband service.
I am more than happy to take a look into this for you.
I will private message you now to confirm some details.
^Martin
on 26-10-2022 20:48
Just a quick update to say our issues now appear to have been fixed, all is well and speeds have returned to normal.
Also, a quick thanks to Martin_N and Steven_L who have kept in contact all the way through.
on 31-10-2022 13:53
Hello all. I am a new customer and have faced this issue since the begining. I also have very very slow upload speeds ( less than 0.5mbps) on an M500 connection.
What was the resolution here?
Thanks.