I have the 100 MB download speed just fine. Upload is only between 1 and 1.5 MB. What happened to the guaranteed minimum of at least half of 10 MB that my contract is supposed to have and that I had in the previous place I lived? I depend on video conferencing at the moment, this is just not OK. Impossible to actually speak with anyone at VirginMedia. 😞
Have done speed test with both WiFi and ethernet. I'm in a single room studio apartment. Laptop is near the hub, no walls or interference.
I've been through all the phone options with a check on the service, and have done the reset. Hub is new, account is new. Nothing has changed. Download 108, upload between 1 and 1.5.
Thanks for your help. I'm between my old place and new place still, nervous about changing over. In my old place we have the same 100MB contract with virgin and I've done the speed tests here and we're getting around 10MB upload. DIfferent hub though, in my old place we have the newer hub 4. I have the hub 3 in the new place. I'm reading that that might be the problem?
As you've tested over ethernet already, it's probably worth having a look at the connection stats from your hub.. can you please browse to your hub on http://192.168.0.1 - don't log in, click Router Status - copy/paste the tables from the Upstream, Downstream and Network Log tabs back to this thread - you'll need multiple posts for this, the info wont all fit into a single one..