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Greek34
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Very Slow Upload Speed

im getting 0.05-0.10 upload speed. 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000-3.240256 qam25
2203000000-2.740256 qam9
3211000000-340256 qam10
4219000000-340256 qam11
5227000000-2.940256 qam12
6235000000-2.740256 qam13
7243000000-2.740256 qam14
8251000000-340256 qam15
9259000000-2.940256 qam16
10267000000-3.440256 qam17
11275000000-3.240256 qam18
12283000000-3.540256 qam19
13291000000-340256 qam20
14299000000-2.440256 qam21
15307000000-2.540256 qam22
16315000000-2.738256 qam23
17323000000-338256 qam24
18371000000-6.238256 qam26
19379000000-638256 qam27
20387000000-6.240256 qam28
21395000000-6.438256 qam29
22403000000-5.738256 qam30
23411000000-6.238256 qam31
24419000000-638256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3380
2Locked40.3440
3Locked40.3550
4Locked40.3520
5Locked40.3890
6Locked40.3500
7Locked40.3310
8Locked40.3430
9Locked40.3240
10Locked40.3380
11Locked40.3300
12Locked40.3690
13Locked40.3270
14Locked40.3280
15Locked40.3310
16Locked38.9410
17Locked38.9360
18Locked38.91420
19Locked38.61030
20Locked40.3810
21Locked38.9750
22Locked38.9290
23Locked38.9650
24Locked38.9660

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1602999274.575512016 qam1
2536995264.65512016 qam2
3461996134.525512016 qam3
4393999424.4512016 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

Time Priority Description

12/10/2020 09:54:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2020 09:51:53noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/10/2020 18:32:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/10/2020 18:28:59noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/10/2020 10:42:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/10/2020 10:35:7noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/10/2020 10:10:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/10/2020 10:04:42noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/10/2020 09:53:3Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2020 06:54:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2020 06:50:43noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2020 06:26:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2020 06:25:58criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2020 06:25:42noticeReceived REG-RSP while in REG-HOLD1 state;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/10/2020 06:05:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/10/2020 00:27:0ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 00:57:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2020 12:27:0ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2020 09:54:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2020 23:57:0ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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MikeRobbo
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Alessandro Volta
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Message 2 of 7
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Re: Very Slow Upload Speed

The Power Levels on some of your Downstream Channels are too low.

Your Upstream Channels are running at 16 QAM, they should be at 64 QAM.

++++++++++++++++++++++++++++++++++++++++++++++++++

You can try a reboot to see if the Hub can renegotiate a better connection using this method ...

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then try your connection again.

++++++++++++++++++++++++++++++++++++++++++++++++++

If that doesn't work you will need an engineer to put things right.

You can either phone in (08:00 is the best time) or wait on here for a few days until one of the VM Forum Staff comes along.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Greek34
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Message 3 of 7
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Re: Very Slow Upload Speed

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Greek34
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Re: Very Slow Upload Speed

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000-340256 qam25
2203000000-2.540256 qam9
3211000000-2.740256 qam10
4219000000-2.540256 qam11
5227000000-2.540256 qam12
6235000000-2.540256 qam13
7243000000-2.540256 qam14
8251000000-2.740256 qam15
9259000000-2.940256 qam16
10267000000-3.440256 qam17
11275000000-3.240256 qam18
12283000000-3.540256 qam19
13291000000-2.940256 qam20
14299000000-2.238256 qam21
15307000000-2.240256 qam22
16315000000-2.538256 qam23
17323000000-2.738256 qam24
18371000000-638256 qam26
19379000000-5.738256 qam27
20387000000-5.940256 qam28
21395000000-638256 qam29
22403000000-5.239256 qam30
23411000000-5.938256 qam31
24419000000-5.738256 qam32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.360
2Locked40.300
3Locked40.350
4Locked40.360
5Locked40.340
6Locked40.360
7Locked40.960
8Locked40.300
9Locked40.350
10Locked40.300
11Locked40.9120
12Locked40.300
13Locked40.350
14Locked38.9120
15Locked40.350
16Locked38.970
17Locked38.9220
18Locked38.950
19Locked38.950
20Locked40.360
21Locked38.900
22Locked39.800
23Locked38.600
24Locked38.950
 
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1603003624.575512016 qam1
2536999914.65512016 qam2
3461998734.55512016 qam3
4394003274.375512016 qam4


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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MikeRobbo
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Alessandro Volta
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Message 5 of 7
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Re: Very Slow Upload Speed

Do you have an attenuator fitted between the Hub and cable going to the wall box ?

Attenuator


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Greek34
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Re: Very Slow Upload Speed

Hi Mike, I only see a splitter. looks like this splitters 

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MikeRobbo
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Alessandro Volta
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Re: Very Slow Upload Speed


@Greek34 wrote:

Hi Mike, I only see a splitter. looks like this splitters 


You need to call in then.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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