For the past week my download and upload speeds have fluctuated hugely. My upload during the day is very slow, anywhere between 0.2Mbps and 1.2Mbps. I'm trying to work from home and the upload is dropping conference calls etc and making it very difficult to work. This is both on wired and wireless connections, I've complete a hard reset of the router etc. I used the help messaging and the only response I got (after 24 hours) was to hard reset the router which I'd already done. No further replies.
I've called VM 4 times, disconnected after 30+ minutes 3 times and finally got through to someone. They told me I had received a speed upgrade and to complete another hard reset of my router. I did say that I was dubious that this would resolve the issue but completed nonetheless. Still the same issues during the day. It's fine first thing this morning but I know that come 9am it will slow to a crawl again.
Is this a backend capacity issue within VM or a localised issue? I'm in the Cambridge area.
It can be difficult diagnosing problems without some basic information.
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may not be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) atthinkbroadband.com - this will give you an insight into what is happening with the signal at the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Copy and paste the contents of each tab onto here, if you get a yellow warning click Post again.