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j633295
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Very Slow Upload Speed (KT17 Area 20)

Hi Everyone,

Is anyone having issue with their upload speed? I am on the package (100Mb download /10Mb Upload), download speed is fine but am getting about 1Mb upload speed which is way too slow for meetings & etc.

 

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DeeRock
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Re: Very Slow Upload Speed (KT17 Area 20)

I'm the same, I'm on the 250 package

370Mbps down, 27-37 Upload

Getting 4mb upload.. It's preventing me from day to day jobs too. I've raised it all over including here, I'm curious if they're throttling? I know they say they aren't but last time this happened was exactly a month ago and it fixed its self within 4 days

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j633295
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Re: Very Slow Upload Speed (KT17 Area 20)

I am still having upload speed issue as there is utilisation issue in the area. I am getting about 10% of the advertised upload speed. Is anyone having similar issue in the area (KT17)?

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Katie_WT
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Re: Very Slow Upload Speed (KT17 Area 20)

Hi there @j633295

 

Thanks so much for popping back - sorry that you're still having some issues with your speed. 

 

I can see from checking your account that you are still being impacted by the known area issue. This has been logged under reference number F007661893 and at the time of writing the estimated fix date is showing to be 22nd July 2020

 

This has been logged and noted on your account for you. 

 

I do apologise about the ongoing issues - I assure you we're doing all we can to get services back up and running for all impacted customers. 

 

Cheers

 

 

Katie - Forum Team


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j633295
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Re: Very Slow Upload Speed (KT17 Area 20)

Hello,

There is still congestion issue (esp. Upload speed) in the area and I am getting, during working hours, about 1Mbps upload speed which is difficult for video conference and VOIP calls.

Please could you check when Virgin will increase more capacity in the area.

I would like to upgrade to the M200 package but feel that if Virgin cannot deliver stable and reliable M100 speed let alone delivering higher speed packages...... 

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Gareth_L
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Re: Very Slow Upload Speed (KT17 Area 20)

Hello j633295

Thanks for you reply and sorry to be the bearer bad news

The Issue F008381553  is still open 

The good news is we have a review date of the 08/10/2020

I will check this again on the 09/1/2020 and update you 

Gareth_L

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j633295
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Re: Very Slow Upload Speed (KT17 Area 20)

Thank you Gareth_L!

Right now I am getting upload speed of 750 Kbps instead of the advertised 10Mbps during the day when people are working from home and it's unbearable.

This really needs to be resolved ASAP please.

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j633295
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Re: Very Slow Upload Speed (KT17 Area 20)

I have learnt that there are approx. 600 households affected by this issue in he area and engineers are looking for "noise" in the network that is the cause of the problem which is difficult to locate. The upload speed I am getting at this moment in time is 1.1 Mbps 😖

 

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j633295
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Re: Very Slow Upload Speed (KT17 Area 20)

Please could someone check on the fault number - F008381553.

I am still getting very slow upload speed.

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j633295
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Message 10 of 10
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Re: Very Slow Upload Speed (KT17 Area 20)

Is anyone having issue with their upload speed? I am on the package (100Mb download /10Mb Upload), download speed is fine but am getting about 1Mb upload speed which is way too slow for meetings & etc.

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