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leetomek
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Very Slow Upload Speed 0.01Mbps

Hi,

For the past week my upload speeds is very slow, anywhere between 0.01Mbps and 0.00Mbps. Download speed is 100Mbps .  This is both on wired and wireless connections, I've complete a hard reset of the router etc.  I used the help messaging and the only response I got (after 24 hours) was to hard reset the router which I'd already done.  

I'm in the Luton area.

Thanks

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)299000000Locked
Ranged Upstream Channel (Hz)39400000Success
Provisioning StateOKOperational

Network Log

First TimeLast TimePriorityError NumberDescription
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
15/04/2021 17:57:19 GMT15/04/2021 17:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out

General Configuration

Network AccessAllowed
Maximum Number of CPEs1
Baseline PrivacyEnabled
DOCSIS ModeEuroDOCSIS 3.0
Config File 

Primary Downstream Service Flow

SFID384
Max Traffic Rate117000047 bps
Max Traffic Burst42600 bytes
Min Traffic Rate0 bps

Primary Upstream Service Flow

SFID383
Max Traffic Rate10500047 bps
Max Traffic Burst16320 bytes
Min Traffic Rate0 bps
Max Concatenated Burst16320 bytes
Scheduling TypeBest Effort

Upstream Burst  Req(1) Init Maint(3) Per Maint(4) Adv Short(9) Adv Long(10) Adv UGS(11)

Modulation Type16QAMQPSK16QAM64QAM64QAM16QAM
Differential EncodingOFFOFFOFFOFFOFFOFF
Preamble Length36384384646464
Preamble Value Offset39666396396396
FEC Error Correction (T)0557145
FEC Codeword Information Bytes (K)1634348822086
Maximum Burst Size0003055
Guard Time Size224848222222
Last Codeword LengthFixedFixedFixedShortenedShortenedShortened
Scrambler On/OffONONONONONON

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID1211109
Frequency (Hz)39400000462000005370000060300000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation32QAM32QAM32QAM32QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)42.7542.7544.2545.25
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts159182207346
T4 Timeouts0000

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)299000000267000000275000000283000000291000000307000000315000000323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID2117181920222324
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-3.31-3.23-3.29-3.35-3.23-3.37-3.59-3.94
RxMER (dB)38.2637.9438.2637.9438.9838.9838.6138.61
Pre RS Errors852758840585663718778577084079100491103306
Post RS Errors12421115391142991091348663681390014927
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Akua_A
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Re: Very Slow Upload Speed 0.01Mbps

Hi @leetomek,

 

Welcome to our community forums and thank you for your first post.

 

Sorry to hear you are experiencing this with your upload and download speeds. Is the issue  ongoing today? Have you checked here https://www.virginmedia.com/help/service-status to see if there are any known issues in the area causing this? You can also run tests on your device there.

 

Please let us know how you get on.

 

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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leetomek
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Re: Very Slow Upload Speed 0.01Mbps

Hi, 

Service status:No network issue found

Virgin Media Broadband Speed Check :

Download:  106 Mbps

Upload : 0.00 Mbps

HUB 2.0

10 days like that, can't open this page and I'm using my O2 internet. I will try to cancel the contract with Virgin MEdia - sorry. ( 5 years) Too many same issues all the time.

 

 

 

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Zak_M
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Re: Very Slow Upload Speed 0.01Mbps

Good morning @leetomek 

 

Really sorry to hear that you are thinking of leaving us. 

 

Are you able to let me know when the last time you factory reset the hub (via the pinhole on the back of the hub) 

 

Kind regards,

Zak_M

 

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leetomek
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Re: Very Slow Upload Speed 0.01Mbps

I did the hard factory reset 3 times in last 5 days.

Change and replace all cables . Only 2 device are conected : PC and TV. 

Still te same 0.00 Mbps upload speed.

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Zak_M
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Re: Very Slow Upload Speed 0.01Mbps

I can't seem to locate an active account for you from here.

 

I am going to pop you over a PM so that I can get some account information and look further into this for you. 

 

Kind regards,

Zak_M

 

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Zak_M
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Re: Very Slow Upload Speed 0.01Mbps

Thank you for providing me that information via PM. 

 

I have taken a look over your account,  there is currently an SNR issue listed the due date for this to be resolved is the 26/04/21.

 

Kind regards,

Zak_M

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