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Message 1 of 7
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Very Slow Speeds

I joined Virgin about a month ago and speeds were good at first (207) but for the past week they haven't gone above 30 even though I haven't changed anything at all this end.

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Very Insightful Person
Very Insightful Person
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Message 2 of 7
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Re: Very Slow Speeds

this via wired/wireless?, if wireless can you test via wired
Would need to check the signal levels if could go to http://192.168.0.1 or if using modem mode http://192.168.100.1 clicking router status top right or bottom of page depending on hub [no need to login - depending on hub] and if could copy/paste the downstream, upstream, network log, don't worry about the formatting we can easily read it.. try and avoid using screen shots..

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Message 3 of 7
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Re: Very Slow Speeds

Wont let me copy and paste in the table format as keeps saying im over 20000 characters.

Upstream bonded channels
Channel
Frequency (Hz)
Power (dBmV)
Symbol Rate (ksps)
Modulation
Channel ID
1
39400000
4.775
5120
64 qam
12
2
46200031
4.725
5120
64 qam
11
3
53699957
4.725
5120
64 qam
10
4
60300087
4.725
5120
64 qam
9


Upstream bonded channels
Channel
Channel Type
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts
1
ATDMA
0
0
0
0
2
ATDMA
0
0
0
0
3
ATDMA
0
0
0
0
4
ATDMA
0
0
0
0

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Message 4 of 7
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Re: Very Slow Speeds

Network Log
Time
Priority
Description
07/07/2019 05:13:14
notice
DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2019 15:49:51
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2019 14:24:56
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/07/2019 14:15:26
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/07/2019 06:21:3
Error
DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2019 03:58:15
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2019 05:31:48
Error
DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2019 08:50:31
Error
DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2019 08:50:31
notice
DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2019 13:57:44
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2019 15:31:29
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2019 10:46:48
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/07/2019 03:05:17
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2019 15:58:17
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2019 18:11:34
Error
DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2019 22:03:32
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2019 09:56:34
Error
DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2019 18:26:56
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2019 21:45:20
Error
DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2019 22:19:14
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Message 5 of 7
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Re: Very Slow Speeds

Downstream bonded channels
Channel
Frequency (Hz)
Power (dBmV)
SNR (dB)
Modulation
Channel ID
1
299000000
0.5
37
256 qam
21
2
139000000
-0.5
36
256 qam
1
3
147000000
-0.4
36
256 qam
2
4
155000000
-0.9
36
256 qam
3
5
163000000
-1
36
256 qam
4
6
171000000
-0.9
36
256 qam
5
7
179000000
-1.2
36
256 qam
6
8
187000000
-1
36
256 qam
7
9
195000000
-0.9
36
256 qam
8
10
203000000
-1
37
256 qam
9
11
211000000
-1.2
36
256 qam
10
12
219000000
-1
36
256 qam
11
13
227000000
-0.9
37
256 qam
12
14
235000000
-1
36
256 qam
13
15
243000000
-1
36
256 qam
14
16
251000000
-0.7
36
256 qam
15
17
259000000
-0.4
37
256 qam
16
18
267000000
-0.5
37
256 qam
17
19
275000000
-0.5
37
256 qam
18
20
283000000
0
37
256 qam
19
21
291000000
0
37
256 qam
20
22
307000000
0.9
37
256 qam
22
23
315000000
0.7
37
256 qam
23
24
323000000
0.5
37
256 qam
24


Downstream bonded channels
Channel
Locked Status
RxMER (dB)
Pre RS Errors
Post RS Errors
1
Locked
37.3
418
261
2
Locked
36.3
24325
244
3
Locked
36.3
15544
230
4
Locked
36.3
8181
239
5
Locked
36.6
4875
334
6
Locked
36.6
3161
354
7
Locked
36.6
1817
262
8
Locked
36.3
1402
239
9
Locked
36.6
909
210
10
Locked
37.3
954
244
11
Locked
36.3
1349
273
12
Locked
36.3
824
237
13
Locked
37.3
743
246
14
Locked
36.6
885
241
15
Locked
36.3
878
245
16
Locked
36.6
635
250
17
Locked
37.3
375
291
18
Locked
37.3
474
317
19
Locked
37.3
543
235
20
Locked
37.6
433
276
21
Locked
37.6
420
322
22
Locked
37.3
388
258
23
Locked
37.6
376
315
24
Locked
37.6
504
270

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Message 6 of 7
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Re: Very Slow Speeds

This is at 23.40 on18/07/19.  Its through wireless connection.


Ping ms
9

Download Mbps
25.53


Upload Mbps
17.38

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jpeg1
Trouble shooter
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Message 7 of 7
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Re: Very Slow Speeds

Speed tests are not valid over WiFi. Try a test with a wired device.

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