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richcox13
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On our wavelength
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Very Slow Speeds Download and Upload


Hi

Ive yet another issue regarding broadband speeds.
Firstly ive included the Downstream Log from SH3, and a speed report from speedtest.net

While my daughter and wife watch netflix, it will at times stop to catch up. Sometimes even stopping all together.
She also uses Disney+ and her Prime, this is through her smart TV with CAT5e connected.. And each does the same. PC/Laptop use is sluggish, where pages will hang for a while.
We are on the 200 package, and speeds of 64 - 89Mbps, is not acceptable for what we pay for the package.

Any device that has a LAN port on, is connected via CAT5e to the SH3.

Can a tech please PM with what results ive given and to see what can be done. Two days ago, (Monday 4th May), the SH3 shut off all together, after a while I went to the Status page at VM website, and after the page did the usual test of our system, it decided a tech engineer would call. After agreeing to have the tech call 6th May - 12noon to 16.00, no one turned up.

I have also rebooted the SH3 and checked tightness of F-Plugs , and connectivity of all LAN plugs.

The average (three tests) at speedtest.net, came back as ;

Ping: 11ms
Download: 64Mbps
Upload: 12.10Mbps

 

Thanks

Rich


----------------------------------------------------


Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 203000000 4.8 40 256 qam 9
2 139000000 5.1 40 256 qam 1
3 147000000 5 40 256 qam 2
4 155000000 4.8 40 256 qam 3
5 163000000 4.6 40 256 qam 4
6 171000000 5 40 256 qam 5
7 179000000 4.8 40 256 qam 6
8 187000000 5.1 40 256 qam 7
9 195000000 4.9 40 256 qam 8
10 211000000 4.5 40 256 qam 10
11 219000000 4.9 40 256 qam 11
12 227000000 4.6 40 256 qam 12
13 235000000 4.8 40 256 qam 13
14 243000000 4.8 40 256 qam 14
15 251000000 4.3 40 256 qam 15
16 259000000 4.5 40 256 qam 16
17 267000000 4.6 40 256 qam 17
18 275000000 4.4 40 256 qam 18
19 283000000 4.4 40 256 qam 19
20 291000000 4.8 40 256 qam 20
21 299000000 4.8 40 256 qam 21
22 307000000 4.5 40 256 qam 22
23 315000000 5.1 40 256 qam 23
24 323000000 5.1 40 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.9 105568 47543
2 Locked 40.3 536 310
3 Locked 40.9 685 270
4 Locked 40.9 310 243
5 Locked 40.3 321 259
6 Locked 40.3 484 289
7 Locked 40.9 1455 330
8 Locked 40.9 6246 1682
9 Locked 40.9 43629 5037
10 Locked 40.3 135978 66130
11 Locked 40.3 117432 40370
12 Locked 40.9 53619 10338
13 Locked 40.9 17783 10878
14 Locked 40.9 10910 4385
15 Locked 40.9 8227 3126
16 Locked 40.3 7619 4776
17 Locked 40.9 8231 4367
18 Locked 40.9 8568 3204
19 Locked 40.9 10499 2916
20 Locked 40.3 16837 3467
21 Locked 40.3 26309 3634
22 Locked 40.3 38557 5432
23 Locked 40.9 47291 12031
24 Locked 40.9 51547 20434

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