I have been with VM for 20 years and had 3 minor issues, since upgrading to Gig1 Hub4 from Hub3 350 two weeks ago I’ve had nothing but trouble, I’m on my 2nd Hub4 apparently that was the problem! Having spent 5 hours on the phone going over & over the same question time & time again, I have asked for an engineer to come out. but apparently that can’t be done until they have been through the process check list once again! Then when I said I’m not doing that again I was told I would transferred to the cancellation team🤣
The problem is on the Hub3 I would get 350-400mbps on WiFi most of the time & via a cat8 Ethernet cable have had up to 500mbps. So upgrading I was expecting and improvement. Unfortunately this has not been the case, on average over WiFi I get 250mbps and I don’t even get me started on wired the best I have got was 237mbps and at on point it was 27mbps😳
I don’t have a large house but got a full wife signal in every room and even at the end of the garden now I only get a full signal downstairs?
I have not changed the location of the router as according to the advertising the Hub4 was more powerful than the Hub3!
I have tried every frequency & different channels to see if the resolves the issues but with no luck. I’m not naive enough to think I would get 1gbps over WiFi or via wired but I was expecting and improvement not a downgrade. I have a theory that it could be the cable from the wall to the router or the one from the road to the house?
My Xbox series has a connection & speed check and it shows it is capable of 1055gbps but in practice like I say it’s a lot slower than I had on the Hub3.
The automated system has offered me £3.50 reduction on my account for 6mths but it’s not about a discount it’s about getting what I pay for a faster service not slower.
Any help is appreciated, please don’t direct me to 0345 454 1111 or the Connect app as it doesn’t support Hub4 🤣
Thanks In advance