I tried to connect to Customer Service, but there is a long waiting time, yes, I was willing to wait, but after 15 mins bot is falling into a crazy loop and starts spamming the same things over and over again every 20 seconds.
Thanks for your post and apologies to hear you're having an issue with your connection.
I've taken a look at things today and can indeed see a long term issue affecting your downstream power level. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you.
I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
I have booked you in for the next available appointment. We cannot confirm the appointment time slot, so to view this please sign in to My Virgin Media here: My VM Just go to My Account > Track your orders. You can also view this in the My VM app.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there.
If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link.