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sanity_bites
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Message 1 of 11
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VM broadband craps out just when needed

Tldr Superhub 3 is utter **bleep**e

After being with VM for 14 years VM s Superhub is starting to annoy me. Regularly getting ping drop, just when I try to access something. Regularly get WiFi has no internet access. Regularly get failure when attempting to watch one TiVo on another TiVo.

Rebooting Superhub helps but should I have to reboot every day / week?  Have already replaced my Superhub once.

Screenshot_20200809-204232.jpg

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MikeRobbo
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Alessandro Volta
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Message 2 of 11
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Re: VM broadband craps out just when needed

What is your connection like with a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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sanity_bites
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Message 3 of 11
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Re: VM broadband craps out just when needed

Gigabit connected PC directly connected to Superhub via 2m cat6 excel fly lead is where I regularly get ping drop to 1.1.1.1 (and resulting loss of internet access across the board, and failure of TiVo to TiVo.

I'm the single internet user in the household and there's nothing doing large updates...

If ping fails, everything fails...

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sanity_bites
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Message 4 of 11
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Re: VM broadband craps out just when needed

I can't predict when it will fail so can't turn off everything else... Including TiVo's, home security, etc.

Thanks for asking though

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Anonymous
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Message 5 of 11
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Re: VM broadband craps out just when needed

Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?

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sanity_bites
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Message 6 of 11
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Re: VM broadband craps out just when needed

A few times I've tried to connect to the router during an outage, it's timed out. Also ethernet ports connectivity lights go off for a second and then come back on. Power light doesn't change that I've noticed

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sanity_bites
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Message 7 of 11
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Re: VM broadband craps out just when needed

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1314750000040256 qam23
2138750000-2.738256 qam1
3146750000-2.238256 qam2
4154750000-1.938256 qam3
5162750000-1.538256 qam4
6170750000-138256 qam5
7178750000-0.738256 qam6
8186750000-0.740256 qam7
9194750000-1.238256 qam8
10202750000-1.540256 qam9
11210750000-1.438256 qam10
12218750000-1.238256 qam11
13226750000-0.940256 qam12
14234750000-0.740256 qam13
15242750000-0.740256 qam14
16250750000-0.740256 qam15
17258750000-0.740256 qam16
18266750000-1.240256 qam17
19274750000-1.438256 qam18
20282750000-1.240256 qam19
21290750000-1.238256 qam20
22298750000-0.738256 qam21
23306750000-0.540256 qam22
243227500000.440256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.33521308
2Locked38.6331915724858
3Locked38.662101533
4Locked38.923971418
5Locked38.919511405
6Locked38.915281340
7Locked38.912321256
8Locked40.310381271
9Locked38.910031302
10Locked40.39051298
11Locked38.98191337
12Locked38.97531328
13Locked40.37731448
14Locked40.96771218
15Locked40.35941367
16Locked40.36191275
17Locked40.35641528
18Locked40.35081183
19Locked38.95021290
20Locked40.95431482
21Locked38.94641548
22Locked38.64641415
23Locked40.34161132
24Locked40.93851344

 

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sanity_bites
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Message 8 of 11
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Re: VM broadband craps out just when needed

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1326000005.05512064 qam3
2258000005512064 qam4
3393999665.05512064 qam2
4461999835.1512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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sanity_bites
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Message 9 of 11
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Re: VM broadband craps out just when needed

Network Log

Time Priority Description

10/08/2020 21:52:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2020 21:52:3criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2020 21:51:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2020 21:51:43criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2020 21:51:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2020 21:51:3criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2020 21:50:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2020 21:50:43criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2020 21:50:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2020 21:50:3criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2020 21:49:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2020 21:49:43criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2020 21:49:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2020 21:49:4criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2020 21:48:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2020 21:48:44criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2020 21:48:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2020 21:48:4criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2020 21:47:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2020 21:47:44criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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sanity_bites
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Message 10 of 11
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Re: VM broadband craps out just when needed

just had a 4 ping drop and got this message at approx same time, i believe

10/08/2020 23:10:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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