on 02-12-2022 13:34
Always get sub 200Mbps speeds using samknows test to virgin hub5!
Desktop connect via ethernet cat5e, when it was first Installed we had speeds over 1100mbps which was great but after a few weeks (from August 22) we get nothing more than 200-300.
Had an engineer out who replaced our hub4, outside wall connector, inside house connect, splitter, ethernet cables and also installed our supply on tap1 in the distribution box and yet VM "fix your broadband" states everyday there is a connection issue in our area and our speed never surpasses 200Mbps?!
I'm at my wit's end with virgin, I've complained several times who then "educate my" on WiFi...but I'm not using WiFi and that its all my fault and it's nothing to do with their network.
I've got letters, screenshots, speed tests and broadband quality monitor data that literally shows massive spikes in latency and lost packets. I've tried phoning, emailing and complaining to get absolutely nowhere with them!
What do I do next? I just don't know what to do
on 03-12-2022 07:38
Try installing a mesh WiFi setup.
on 03-12-2022 10:12
Why install a mesh?
They're not even getting full speed to their hub.
on 03-12-2022 10:15
I would wait until a forum mod replies op, they're pretty good at giving info on local faults. It sounds like your problem is VM's. You should seek recompense.
on 03-12-2022 10:39
Not sure if it's anything to do with all the errors in my downstream?
on 05-12-2022 10:51
speed getting even worse, unreliable connection. No help from customer support they just stick to a script and blame "WiFi signal" even though I'm not using WiFi... Not worth the money
on 05-12-2022 10:53
Won't let me book an engineer, literally tells me everyday to wait 24 hours and come back.
on 05-12-2022 12:37
Hi Mattsumoto,
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
I'm sorry to hear you're having an issue with your internet speeds. I'm happy to take a look in to things but I've been unable to locate you on our systems using your forum credentials. I will need to confirm some information with you in order for me to proceed with checks.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,
on 05-12-2022 15:26