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VERY slow upload speed after 7 pm

So during the day the internet is fine, i did a speed test and i get 100mb down/ 10mb upload. Nothing out of the ordinary there. But after EXACTLY 7 pm my upload speed drops to 0.07/0.10 and keeps disconnecting every 5-10 minutes. This happens on my wired (PC), and wifi (phone). I've restarted the router multiple times, disconnected my ethernet (even tho its a wifi issue aswell) and done various speed tests during that time. This has been an ongoing issue since Monday and its happened everyday since.

I live in the West Midlands area (Coventry) if that's of any help.

It's extremely annoying and out of the ordinary, and i can't even seem to find where to live chat with virgin after various searches.

Is there anything else i could do on my own? I've also seen on Twitter that i'm not the only one experiencing this issue, but i'm not quite sure if it's from Virgin's side or mine.

Thank you.

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Re: VERY slow upload speed after 7 pm

Hello

Thank for joining in on the forum, we will try the best to get your issue resolved.

Can you please post your network stats from the hub
Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1
Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead.
Posting the stats by copy and paste will remove all personal information so no breaches.
Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.
Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues.
Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amount of data to the hub asking if it still on.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: VERY slow upload speed after 7 pm

Note: i ll have to reply with 2 messages as it exceeds 20,000 characters.

 these might be in good standing right now as the internet is fine at this time, i'm not sure if its shows the stuff from yesterday, or the days before.

Also checking service status everyday, and it's fine everytime i look at it.

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000002.240256 qam21
22030000002.940256 qam9
32110000002.740256 qam10
42190000002.740256 qam11
52270000002.740256 qam12
62350000002.440256 qam13
72430000002.740256 qam14
82510000002.740256 qam15
92590000002.540256 qam16
102670000002.540256 qam17
112750000002.740256 qam18
122830000002.740256 qam19
132910000002.240256 qam20
143070000002.740256 qam22
153150000002.740256 qam23
163230000002.540256 qam24
17443000000140256 qam25
184510000001.240256 qam26
194590000001.240256 qam27
204670000000.940256 qam28
214750000000.540256 qam29
224830000000.540256 qam30
234910000000.540256 qam31
244990000000.740256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3580
2Locked40.9440
3Locked40.9390
4Locked40.3280
5Locked40.9300
6Locked40.9190
7Locked40.9260
8Locked40.3170
9Locked40.9540
10Locked40.9180
11Locked40.9150
12Locked40.9190
13Locked40.3260
14Locked40.31260
15Locked40.9710
16Locked40.3220
17Locked40.9370
18Locked40.9520
19Locked40.3350
20Locked40.91220
21Locked40.3860
22Locked40.3460
23Locked40.3550
24Locked40.9470

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1326000004.704512064 qam3
2462000084.775512064 qam1
3257998724.679512064 qam4
4394000004.754512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: VERY slow upload speed after 7 pm

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-rtsl10016u-b.cm



Primary Downstream Service Flow

SFID62746
Max Traffic Rate117000047
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID62745
Max Traffic Rate10500047
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort

 

 

Network Log

Time Priority Description

18/07/2020 04:53:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 04:53:26criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 04:53:26criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 02:18:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 02:17:45criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 02:17:45criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 01:59:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 01:59:29criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2020 01:59:29criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2020 23:35:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2020 23:35:35criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2020 23:35:35criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2020 22:37:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2020 22:37:17criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2020 22:37:17criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2020 21:49:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2020 21:48:58criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2020 21:48:58criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2020 21:22:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2020 21:20:23criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: VERY slow upload speed after 7 pm

Hi raduox,

 

Thank you for reaching out to us in our community, I am sorry to hear you are getting slow WiFi after 7 pm, I have had a look our end and cannot see any issues at all, I would advise you to Set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with us. Make sure you un-check the “ignore ping from WAN side” box in the settings if you see a wall of "red" - note it will take an hour or two to start seeing a sensible picture. 

 

You can find this here , please run this for 72 hours and post the results here so we can look into this further.

 

Kind regards

 

Paul.

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