Menu
Reply
dvvx
  • 18
  • 0
  • 0
Joining in
689 Views
Message 1 of 18
Flag for a moderator

VAVID200 Broadband too slow

Sooo I have VAVID200 broadband and all moth is very slow connection I cant play games watch movie, today connection is more terrible when I checked with internet test speed showed me 1Mbs download and 1Mbs upload. Sorry guys but this is not normal !

https://www.speedtest.net/result/9494886767.png

0 Kudos
Reply
dvvx
  • 18
  • 0
  • 0
Joining in
679 Views
Message 2 of 18
Flag for a moderator

Re: VAVID200 Broadband too slow

2nd test after one hour. Nothing change. 
https://www.speedtest.net/result/9494947375

0 Kudos
Reply
jbrennand
  • 22.45K
  • 2.4K
  • 4K
Very Insightful Person
Very Insightful Person
636 Views
Message 3 of 18
Flag for a moderator

Re: VAVID200 Broadband too slow

How are you speedtesting?

If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, you cannot rely on wifi tests, - no BB supplier guarantees those - only speeds "to" the Hub are guaranteed. So, you need to do it directly.... that's on an ethernet cable (Cat5e/6) connected to a Gb enabled computer/laptop, with up to date drivers with the Hub in modem mode. Test at speedtest.net to your nearest VM server - try 2 different browsers. If they are still low – boot the device into safe+networking mode and try again.

Report back what that gets.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
dvvx
  • 18
  • 0
  • 0
Joining in
609 Views
Message 4 of 18
Flag for a moderator

Re: VAVID200 Broadband too slow

Hello, Today speed is the same. Please see test attache.
https://www.speedtest.net/result/9496471541
0 Kudos
Reply
dvvx
  • 18
  • 0
  • 0
Joining in
607 Views
Message 5 of 18
Flag for a moderator

Re: VAVID200 Broadband too slow

Speed test today. https://www.speedtest.net/result/9496471541 
I am using wired test speed. All devices is off just PC working at home, all software's is off, just antivirus. Still cant watch movies because connection usually x100 times slower than usually. Before I had min 100Mbs download and 20Mbs upload. 

0 Kudos
Reply
dvvx
  • 18
  • 0
  • 0
Joining in
591 Views
Message 6 of 18
Flag for a moderator

Re: VAVID200 Broadband too slow

Possible is in my flat house someone got virgin broadband he can use the same fiber line like I. Because after when I saw near me more WiFi virgin connections my speed started goes down specially at night. But nearly half year never happened like that. 

0 Kudos
Reply
dvvx
  • 18
  • 0
  • 0
Joining in
522 Views
Message 7 of 18
Flag for a moderator

oRe: VAVID200 Broadband too slow

Today is 3rd day when still have problem with your broadband 🙂 
test-->> https://www.speedtest.net/result/9500627892  

0 Kudos
Reply
gary_dexter
  • 30.48K
  • 1.89K
  • 4.05K
Alessandro Volta
481 Views
Message 8 of 18
Flag for a moderator

Re: oRe: VAVID200 Broadband too slow

Are you wired direct to the hub and not via a switch or powerline plug etc?


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
dvvx
  • 18
  • 0
  • 0
Joining in
454 Views
Message 9 of 18
Flag for a moderator

Re: oRe: VAVID200 Broadband too slow

Yesterday I wrote to chat and asked to help, They said today someone will call to me in day time. All day I was at home. Nobody didn't call to me from VIRGIN. So tomorrow will be 4th day. I need work from home, but I can't because still my broadband upload 1Mbs and download 0.5Mbs. 😞

Optic cable & power adapter >> HUB >> internet cable to Desktop computer. 

0 Kudos
Reply
dvvx
  • 18
  • 0
  • 0
Joining in
453 Views
Message 10 of 18
Flag for a moderator

Re: oRe: VAVID200 Broadband too slow

Just now I made test speed 😄 Is not funny any more guys, Paying 40 pounds for what? :)))

https://www.speedtest.net/result/9505313752

0 Kudos
Reply