We can see that there is a known area fault that may be affecting your services, I'll include some information on this below.
Estimated Repair Date: 27 FEB 2020 14:20
There may be updates available on our service status page, however, on some occasions if this isn't affecting a wide enough amount of customers it will not show on here. If this is the case no need to worry as you can quote the reference above to any of our helpful agents who will provide this for you.
Can I mod advise please ? I had to move my 2nd Tivo box into another room (As have to self isolate due to covid19) so replaced the 5 meter provided RG65 cable with a 10 meter RG65 (Only on the upstairs bedroom box, nothing on the main Tivo or Hub 3 has changed) and now my upload speed has dropped. Am actually connecting via a long network cable upstairs directly into the back of the Hub 3 and also other PC's have been speedtested and the upload is the same (5 meg up instead of 39 meg up while download speed is still the same 550 meg down).
The stats for the download stream look different but do you know if it could just be a Area or Network issue with everyone upload being downgraded ?