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Upstream and downstream help

Hi guys,

I'm sure this is a common post but I know absolutely nothing about upstream/downstream and my internet is extremely temperamental at the moment (M100). I have had an engineer out before to tinker with a Hub I had over a year ago and it seemed to work better - could someone please let me know if this is required again?

Downstream:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1411000000-1.940256 qam33
2219000000-0.440256 qam11
3227000000-0.540256 qam12
4235000000-0.540256 qam13
5243000000-0.940256 qam14
6251000000-1.238256 qam15
7259000000-1.540256 qam16
8267000000-1.740256 qam17
9275000000-240256 qam18
10283000000-240256 qam19
11291000000-238256 qam20
12299000000-1.938256 qam21
13307000000-240256 qam22
14315000000-1.740256 qam23
15323000000-1.540256 qam24
16347000000-1.440256 qam25
17355000000-1.440256 qam26
18363000000-1.440256 qam27
19371000000-1.440256 qam28
20379000000-1.238256 qam29
21387000000-1.440256 qam30
22395000000-1.540256 qam31
23403000000-1.940256 qam32
24419000000-2.240256 qam34


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.315835079
2Locked40.3152712156
3Locked40.319795993
4Locked40.35301331
5Locked40.354418353
6Locked38.96615608
7Locked40.356611116
8Locked40.381812320
9Locked40.377515334
10Locked40.38375778
11Locked38.98227534
12Locked38.98175768
13Locked40.36755781
14Locked40.37098020
15Locked40.35998121
16Locked40.359412232
17Locked40.353212591
18Locked40.35098576
19Locked40.349617649
20Locked38.952813623
21Locked40.378216720
22Locked40.3102113018
23Locked40.3136518522
24Locked40.389718100

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1393997965.1512064 qam4
2603000235.1512064 qam1
3462002875.1512064 qam3
4536995825.1512064 qam2


Upstream bonded channels

Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Thanks

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Very Insightful Person
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Re: Upstream and downstream help

You have a bad connection somewhere between the hub and the street cabinet, if you are lucky it might be in the house or the omnibox on the outside wall. Go round and make sure that all connections you can get to are nice and tight and no obviously damaged cables - if no improvement then you will need an engineer visit to find and fix it.

The clue, by the way is the upstream power levels and the error rates on the downstream channels.

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Forum Team
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Re: Upstream and downstream help

Hi there @LHills95

 

Thanks for popping back to our Community for help with your broadband - I am sorry that you're having some issues currently. 

 

After locating your account from your forum information, we can see that some of the levels are a bit lower than we'd expect; however, before a technician can be booked please can you reboot your device for us? We can see it's been around a month since it was last rebooted. 

 

Please also do check your cables and connections as our VIP user @jem101 advised and we'll go from there. 

 

We have no known area issues at the time of writing and no errors either which is good - all other levels are within the parameters we would expect. 

 

Cheers

Katie - Forum Team


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