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Upload speeds still not upgraded from 36Mbps to 52Mbps

stukey
Dialled in

I received the email from Virgin Media on 1st June about the upload speeds on my package (M500) being updated from 36Mbps to 52Mbps. I've rebooted my superhub at least 5 times since then but I'm still not receiving the enhanced upload speeds, as confirmed in the router status configuration page (Primary Upstream Service Flow - Max Traffic Rate). What can I do? Many thanks.

Note: I have powered-off the hub as indicated in the email (switch off, wait 10 seconds, switch back on).

11 REPLIES 11

Lee_R
Forum Team
Forum Team

Hi stukey thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R

RFoG customers are not getting the new upload speed as it's just not compatible..