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Upload speeds extremely low even with Ethernet cables

Joining in

So I've been needing to upload a 140GB folder to WeTransfer. According to my newly purchased M500 Fibre wifi i should be getting 52mbps upload speed. Currently I'm getting about 4mbps. So I decided to buy an ethernet cable, connected it up to my Macbook and what do you know, it makes absolutely no difference. Now i've done some speed tests on SamKnows and I'll post a picture down below (its does say 12.3 upload speed but I can tell you its not even that). But there is something definitely not right with my router. The download speeds have actually improved with the ethernet cable. Anyway any help would be extremely appreciated as I need good upload speeds for work. 

Screenshot 2023-07-06 at 21.25.15.png


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Very Insightful Person
Very Insightful Person

Hi @Michael1920 

It seems odd but according to that screenshot you are receiving a higher upload speed to your desktop device than you are to the hub3.

Have you tried a different port on the hub? Also have you rebooted the hub or performed a pinhole reset?

To perform the pinhole reset, remove all ethernet cables from the hub, and keep the reset button pushed in for a timed 60 seconds, then leave the hub alone for 6 or 7 minutes whilst it settles down.

Have you used the /check-services/i  function? You can also a run a test on your equipment from there. 

If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Check all of your cabling, especially the white coaxial cable, and make sure it's snug and tight and free from all kinks.

There are a lot of tech guru's on the forum that can look into your issues but when posting the hub stats they need the full details from the Router Status page. So please  copy/paste 3 FULL sets of data onto here (not screenshots) – from the Downstream, Upstream, & Network Logs pages. 

You should also set up a BQM monitor  at - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

 In the URL box paste the link you copied and then click OK.

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Forum Team
Forum Team

Hey Michael1920,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your connection at the moment. are you able to register for a BQM as newapollo suggested, this can help us to determine the issues that you're experiencing.

Kind Regards,


@newapollo wrote:

Hi @Michael1920 

It seems odd but according to that screenshot you are receiving a higher upload speed to your desktop device than you are to the hub3.


<snip>, yes all true and it does seem odd, except that the SamKnows tests are asynchronous, ie it runs a test to the hub, followed by a test to the PC, there is actually no connection or correlation between the two.

But if we take the reported figures at face value, then it does look as if there is a marked difference between tests, no? So on that basis, can we really trust what the SamKnows results show? Now there are a number of posts on here where people have complained about poor performance, have been asked to run a SamKnows test, and the results have been some 1100 Mb/s to the router and, say 500 Mb/s to the PC. Often the response has been along the lines of ‘well the SamKnows tests show you are getting full speed so the issue is on your side and your equipment!’.


SamKnows speed test in the VM hub, might just as well consult chicken bones, be about equally reliable!