Upload speeds drop in evening

[KerryCherry]

Hello everyone,

Since Monday 14th November 2022 I have been experiencing really bad upload speeds and I do not know what else to do. My computer is struggling to get anything stable over 2000 kb/s. Speed test says we should have 10k+ kb/s available.

This has been impacting what I do in my evenings as I livestream on Twitch. The program I use to livestream (Streamlabs) has 4500 kb/s dedicated for the stream and the bitrate will go up and down a bit (which I regard as normal) but nothing too major that it impacts the video quality for my viewers. 

This week I have been bandwidth testing and my speeds seem totally normal until around 19:30 it drops ridiculously low and fluctuates from 500 kb/s to 2000 kb/s for the entire evening. Sometimes it totally tanks out. Yesterday I saw some speeds going way past 4500 kb/s before going back to very low speeds. This issue will last all night until I'm going to bed at around midnight.

Prior last week Monday nothing was changed on my gaming rig or nothing else of note.

So I decided to update all my computers software this week but it hasn't solved the issue. The computer is plugged into the broadband via ethernet but I even tried with Wi-Fi but I am still getting the same issue.

I am not a tech wizard, but I do not think it is a problem with my computer or software because I did some testing at other times during the day, and on the weekend (when I presume services are more busy) and I was not having this problem. 

I even installed OBS which is another streaming software to see if it was my original software causing the issue somehow. But the bandwidth tests were just as bad. 

I have also double checked our broadband box and done the classic of turning it on and off again, but this done nothing to improve the situation. 

I live in a household with just my parents. I am the primary one using the internet in the evenings and I have enquired if they have been doing any downloading or watching Netflix etc on their phones/ipads/smart TVs. But all they are doing is watching television. But even so if they was, this shouldn't be an ongoing problem for over a week. And they tend to go and settle down in bed around 21:00-22:00pm when I am still up for another 2 hours.

Any help/thoughts would be greatly appreciated as this problem is really impacting my downtime after a hard day's work!! 

Thanks,

KerryCherry

[jbrennand]

Are there problems on both wifi and ethertnet cable connections? What Hub model is it?

Can you do these 2 things
________________

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return.
If you have a Hub4 or 5 then login on the first page up. If you have an SH2 or Hub3 - dont log i just click on the “router status” icon/text at bottom-middle (Hub3) or top/right (SH’s) of the Login page.
Then Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts
_______________________________________________________________________
Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[spider-boy]

Hey there, also a streamer and it's affecting me too. Getting between 2k-7k upload and it's basically ruining every stream I try to do.

Looking at other forum posts upload speeds seems to be a big problem for lots of people right now. It needs sorting because it leaves us dead in the water unable to stream which also impacts our income.

I've done lots of testing with ethernet, WiFi, different computers, various devices, different settings, resetting the hub, pinhole resetting the hub, etc. Nothing makes a difference. To top it all off I was left without internet for a month after moving house due to various screw ups by Virgin so this really is the cherry on top when all I want to do is get back to what essentially is my part time job!

[nigelscoffield2]

 
Get very erratic speeds , Should be 135mb but less than 1mb sometimes ..

[Reece_MH]

Hi @KerryCherry,

Thanks for your post, and a warm welcome to our Community Forums.

I'm sorry to hear you're experiencing problems with your speeds. I've had a look on our end, and cannot see any problems with the equipment, or the speeds themselves. The levels on your service are also within specification - so there is no immediate reason as to why this may be occurring.

The speeds you provided on your last screenshot would be for Wi-Fi, and these can differ depending on various factors, such as signal interference and connected devices.

Can you please try the advice provided by jbrennand, so we can assist you further in getting this resolved? Can you please also run a cabled test here and provide a screenshot?

Thanks,

[KerryCherry]

Hi John,

Thank you for taking the time to read and respond to my problem. I was having the issue on both the wifi and ethernet. I am always connected to the ethernet but I wanted to check over the wifi just in case something was wrong with my cables. We have a Hub 3. 

I have now set up the Broadband Quality Monitor as well. Thank you for sharing about that - it is actually very handy! I have set it up tonight. Here is the link: https://www.thinkbroadband.com/broadband/monitoring/quality/share/25b7a07e6e884004ac29306facbd07eb64... 

Hopefully the following is what you wanted to look at regarding the requested details. And I hope I have deleted the right information!

_______________________________________________________________________________

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	8.8	40	256 qam	25
2	203000000	6	40	256 qam	9
3	211000000	6	38	256 qam	10
4	219000000	6	38	256 qam	11
5	227000000	6	40	256 qam	12
6	235000000	6.3	40	256 qam	13
7	243000000	6.3	40	256 qam	14
8	251000000	6.4	40	256 qam	15
9	259000000	6.8	40	256 qam	16
10	267000000	7	40	256 qam	17
11	275000000	7.3	40	256 qam	18
12	283000000	7.5	40	256 qam	19
13	291000000	7.5	40	256 qam	20
14	299000000	8	40	256 qam	21
15	307000000	8.1	40	256 qam	22
16	315000000	8.6	40	256 qam	23
17	323000000	8.8	40	256 qam	24
18	339000000	8.9	40	256 qam	26
19	347000000	8.9	40	256 qam	27
20	355000000	9	40	256 qam	28
21	363000000	9	40	256 qam	29
22	371000000	9	40	256 qam	30
23	379000000	9	40	256 qam	31
24	387000000	9	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	132	0
2	Locked	40.3	85	0
3	Locked	38.9	138	0
4	Locked	38.9	185	0
5	Locked	40.3	138	0
6	Locked	40.3	196	0
7	Locked	40.3	244	0
8	Locked	40.3	329	0
9	Locked	40.3	164	7
10	Locked	40.3	203	0
11	Locked	40.3	210	0
12	Locked	40.3	90	0
13	Locked	40.9	216	0
14	Locked	40.3	165	0
15	Locked	40.3	142	0
16	Locked	40.9	117	0
17	Locked	40.9	200	0
18	Locked	40.9	113	0
19	Locked	40.3	107	0
20	Locked	40.3	80	0
21	Locked	40.9	140	0
22	Locked	40.3	129	1
23	Locked	40.3	61	0
24	Locked	40.3	121	0

[KerryCherry]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	23600000	46.8	5120	32 qam	5
2	49600000	47.8	5120	64 qam	1
3	30100000	47	5120	64 qam	4
4	36600034	47.3	5120	64 qam	3
5	43100000	47.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	77	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

Network Log

Time Priority Description

27/11/2022 01:07:54	critical	No Ranging Response received - T3 time-out;
26/11/2022 03:15:49	Error	DHCP RENEW WARNING - Field invalid in response v4 option;
22/11/2022 20:16:44	critical	No Ranging Response received - T3 time-out;
01/01/1970 00:02:3	Warning!	ToD request sent - No Response received;
22/11/2022 20:05:25	critical	No Ranging Response received - T3 time-out;
22/11/2022 19:39:51	Warning!	RCS Partial Service;
01/01/1970 00:01:39	critical	No Ranging Response received - T3 time-out;
22/11/2022 10:15:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;
19/11/2022 00:42:0	critical	No Ranging Response received - T3 time-out;
19/11/2022 00:11:48	Error	DHCP RENEW WARNING - Field invalid in response v4 option;
11/11/2022 19:57:50	critical	No Ranging Response received - T3 time-out;
11/11/2022 18:50:6	Error	DHCP RENEW WARNING - Field invalid in response v4 option;
09/11/2022 20:11:28	critical	No Ranging Response received - T3 time-out;
08/11/2022 23:17:13	Error	DHCP RENEW WARNING - Field invalid in response v4 option;
04/11/2022 01:52:0	critical	No Ranging Response received - T3 time-out;
04/11/2022 01:22:57	Error	DHCP RENEW WARNING - Field invalid in response v4 option;
01/11/2022 18:21:54	critical	No Ranging Response received - T3 time-out;
01/11/2022 14:57:29	Error	DHCP RENEW WARNING - Field invalid in response v4 option;

Thanks,

Kerry

[KerryCherry]

Hi Reece,

Thank you for getting in touch. The screenshot was not mine! However I have done a cable test and here is the results:

I have been using VM Help & Support to check for connection/speed issues but it just says nothing is wrong. That is, until the upload speeds start fluctuating then the site just responds with 'check in 24 hours' or 'a technician will look into this'. 

I would also like to share these graphs which some data from my 2 livestreams last week. I do not know if they are of any help. But Twitch has a bitrate inspector so you can monitor the performance/health of the livestream. Unfortunately I could not get any graphs for the days I was not livestreaming, even though I was bitrate testing all last week however the pattern was the same - the bitrate started to flop from after 19:00 (the graphs however do start just before 20:00, I know the bitrate was fluctuating beforehand as I was monitoring my bitrate before I started and just was hoping for the best)

Thanks,

Kerry

[Robert_P]

Hi KerryCherry

From looking at the connection there do seem to be some errors on the upload channel, these are quite high for the time it has been up since the last reboot and some of the power levels look to be out of spec. I will send you a Private Message to get some more details from you as a visit from a tech may be required.

Once you get this message can you reboot the hub please? This is just so we can see if the errors return during the time of arranging this.

Thanks

Rob