Since Monday 14th November 2022 I have been experiencing really bad upload speeds and I do not know what else to do. My computer is struggling to get anything stable over 2000 kb/s. Speed test says we should have 10k+ kb/s available.
This has been impacting what I do in my evenings as I livestream on Twitch. The program I use to livestream (Streamlabs) has 4500 kb/s dedicated for the stream and the bitrate will go up and down a bit (which I regard as normal) but nothing too major that it impacts the video quality for my viewers.
This week I have been bandwidth testing and my speeds seem totally normal until around 19:30 it drops ridiculously low and fluctuates from 500 kb/s to 2000 kb/s for the entire evening. Sometimes it totally tanks out. Yesterday I saw some speeds going way past 4500 kb/s before going back to very low speeds. This issue will last all night until I'm going to bed at around midnight.
Prior last week Monday nothing was changed on my gaming rig or nothing else of note.
So I decided to update all my computers software this week but it hasn't solved the issue. The computer is plugged into the broadband via ethernet but I even tried with Wi-Fi but I am still getting the same issue.
I am not a tech wizard, but I do not think it is a problem with my computer or software because I did some testing at other times during the day, and on the weekend (when I presume services are more busy) and I was not having this problem.
I even installed OBS which is another streaming software to see if it was my original software causing the issue somehow. But the bandwidth tests were just as bad.
I have also double checked our broadband box and done the classic of turning it on and off again, but this done nothing to improve the situation.
I live in a household with just my parents. I am the primary one using the internet in the evenings and I have enquired if they have been doing any downloading or watching Netflix etc on their phones/ipads/smart TVs. But all they are doing is watching television. But even so if they was, this shouldn't be an ongoing problem for over a week. And they tend to go and settle down in bed around 21:00-22:00pm when I am still up for another 2 hours.
Any help/thoughts would be greatly appreciated as this problem is really impacting my downtime after a hard day's work!!
Hey there, also a streamer and it's affecting me too. Getting between 2k-7k upload and it's basically ruining every stream I try to do.
Looking at other forum posts upload speeds seems to be a big problem for lots of people right now. It needs sorting because it leaves us dead in the water unable to stream which also impacts our income.
I've done lots of testing with ethernet, WiFi, different computers, various devices, different settings, resetting the hub, pinhole resetting the hub, etc. Nothing makes a difference. To top it all off I was left without internet for a month after moving house due to various screw ups by Virgin so this really is the cherry on top when all I want to do is get back to what essentially is my part time job!
Thanks for your post, and a warm welcome to our Community Forums.
I'm sorry to hear you're experiencing problems with your speeds. I've had a look on our end, and cannot see any problems with the equipment, or the speeds themselves. The levels on your service are also within specification - so there is no immediate reason as to why this may be occurring.
The speeds you provided on your last screenshot would be for Wi-Fi, and these can differ depending on various factors, such as signal interference and connected devices.
Can you please try the advice provided by jbrennand, so we can assist you further in getting this resolved? Can you please also run a cabled test here and provide a screenshot?
Reece - Forum Team
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Thank you for taking the time to read and respond to my problem. I was having the issue on both the wifi and ethernet. I am always connected to the ethernet but I wanted to check over the wifi just in case something was wrong with my cables. We have a Hub 3.
I have now set up the Broadband Quality Monitor as well. Thank you for sharing about that - it is actually very handy! I have set it up tonight. Here is the link: https://www.thinkbroadband.com/broadband/monitoring/quality/share/25b7a07e6e884004ac29306facbd07eb64...
Hopefully the following is what you wanted to look at regarding the requested details. And I hope I have deleted the right information!
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Time Priority Description
|27/11/2022 01:07:54||critical||No Ranging Response received - T3 time-out;|
|26/11/2022 03:15:49||Error||DHCP RENEW WARNING - Field invalid in response v4 option;|
|22/11/2022 20:16:44||critical||No Ranging Response received - T3 time-out;|
|01/01/1970 00:02:3||Warning!||ToD request sent - No Response received;|
|22/11/2022 20:05:25||critical||No Ranging Response received - T3 time-out;|
|22/11/2022 19:39:51||Warning!||RCS Partial Service;|
|01/01/1970 00:01:39||critical||No Ranging Response received - T3 time-out;|
|22/11/2022 10:15:59||Error||DHCP RENEW WARNING - Field invalid in response v4 option;|
|19/11/2022 00:42:0||critical||No Ranging Response received - T3 time-out;|
|19/11/2022 00:11:48||Error||DHCP RENEW WARNING - Field invalid in response v4 option;|
|11/11/2022 19:57:50||critical||No Ranging Response received - T3 time-out;|
|11/11/2022 18:50:6||Error||DHCP RENEW WARNING - Field invalid in response v4 option;|
|09/11/2022 20:11:28||critical||No Ranging Response received - T3 time-out;|
|08/11/2022 23:17:13||Error||DHCP RENEW WARNING - Field invalid in response v4 option;|
|04/11/2022 01:52:0||critical||No Ranging Response received - T3 time-out;|
|04/11/2022 01:22:57||Error||DHCP RENEW WARNING - Field invalid in response v4 option;|
|01/11/2022 18:21:54||critical||No Ranging Response received - T3 time-out;|
|01/11/2022 14:57:29||Error||DHCP RENEW WARNING - Field invalid in response v4 option;|
Thank you for getting in touch. The screenshot was not mine! However I have done a cable test and here is the results:
I have been using VM Help & Support to check for connection/speed issues but it just says nothing is wrong. That is, until the upload speeds start fluctuating then the site just responds with 'check in 24 hours' or 'a technician will look into this'.
I would also like to share these graphs which some data from my 2 livestreams last week. I do not know if they are of any help. But Twitch has a bitrate inspector so you can monitor the performance/health of the livestream. Unfortunately I could not get any graphs for the days I was not livestreaming, even though I was bitrate testing all last week however the pattern was the same - the bitrate started to flop from after 19:00 (the graphs however do start just before 20:00, I know the bitrate was fluctuating beforehand as I was monitoring my bitrate before I started and just was hoping for the best)
From looking at the connection there do seem to be some errors on the upload channel, these are quite high for the time it has been up since the last reboot and some of the power levels look to be out of spec. I will send you a Private Message to get some more details from you as a visit from a tech may be required.
Once you get this message can you reboot the hub please? This is just so we can see if the errors return during the time of arranging this.