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Upload speeds drop in evening

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Hello everyone,

Since Monday 14th November 2022 I have been experiencing really bad upload speeds and I do not know what else to do. My computer is struggling to get anything stable over 2000 kb/s. Speed test says we should have 10k+ kb/s available.

This has been impacting what I do in my evenings as I livestream on Twitch. The program I use to livestream (Streamlabs) has 4500 kb/s dedicated for the stream and the bitrate will go up and down a bit (which I regard as normal) but nothing too major that it impacts the video quality for my viewers. 

This week I have been bandwidth testing and my speeds seem totally normal until around 19:30 it drops ridiculously low and fluctuates from 500 kb/s to 2000 kb/s for the entire evening. Sometimes it totally tanks out. Yesterday I saw some speeds going way past 4500 kb/s before going back to very low speeds. This issue will last all night until I'm going to bed at around midnight.

Prior last week Monday nothing was changed on my gaming rig or nothing else of note.

So I decided to update all my computers software this week but it hasn't solved the issue. The computer is plugged into the broadband via ethernet but I even tried with Wi-Fi but I am still getting the same issue.

I am not a tech wizard, but I do not think it is a problem with my computer or software because I did some testing at other times during the day, and on the weekend (when I presume services are more busy) and I was not having this problem. 

I even installed OBS which is another streaming software to see if it was my original software causing the issue somehow. But the bandwidth tests were just as bad. 

I have also double checked our broadband box and done the classic of turning it on and off again, but this done nothing to improve the situation. 

I live in a household with just my parents. I am the primary one using the internet in the evenings and I have enquired if they have been doing any downloading or watching Netflix etc on their phones/ipads/smart TVs. But all they are doing is watching television. But even so if they was, this shouldn't be an ongoing problem for over a week. And they tend to go and settle down in bed around 21:00-22:00pm when I am still up for another 2 hours.

Any help/thoughts would be greatly appreciated as this problem is really impacting my downtime after a hard day's work!! 




Very Insightful Person
Very Insightful Person
Are there problems on both wifi and ethertnet cable connections? What Hub model is it?

Can you do these 2 things

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in (or - if in modem mode) (DONT click these links) - and hit return.
If you have a Hub4 or 5 then login on the first page up. If you have an SH2 or Hub3 - dont log i just click on the “router status” icon/text at bottom-middle (Hub3) or top/right (SH’s) of the Login page.
Then Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts
Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Joining in

Hey there, also a streamer and it's affecting me too. Getting between 2k-7k upload and it's basically ruining every stream I try to do.

Looking at other forum posts upload speeds seems to be a big problem for lots of people right now. It needs sorting because it leaves us dead in the water unable to stream which also impacts our income.

I've done lots of testing with ethernet, WiFi, different computers, various devices, different settings, resetting the hub, pinhole resetting the hub, etc. Nothing makes a difference. To top it all off I was left without internet for a month after moving house due to various screw ups by Virgin so this really is the cherry on top when all I want to do is get back to what essentially is my part time job!


Get very erratic speeds , Should be 135mb but less than 1mb sometimes ..

Hi @KerryCherry,

Thanks for your post, and a warm welcome to our Community Forums.

I'm sorry to hear you're experiencing problems with your speeds. I've had a look on our end, and cannot see any problems with the equipment, or the speeds themselves. The levels on your service are also within specification - so there is no immediate reason as to why this may be occurring.

The speeds you provided on your last screenshot would be for Wi-Fi, and these can differ depending on various factors, such as signal interference and connected devices.

Can you please try the advice provided by jbrennand, so we can assist you further in getting this resolved? Can you please also run a cabled test here and provide a screenshot?


Reece - Forum Team

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Hi John,

Thank you for taking the time to read and respond to my problem. I was having the issue on both the wifi and ethernet. I am always connected to the ethernet but I wanted to check over the wifi just in case something was wrong with my cables. We have a Hub 3. 

I have now set up the Broadband Quality Monitor as well. Thank you for sharing about that - it is actually very handy! I have set it up tonight. Here is the link: 

Hopefully the following is what you wanted to look at regarding the requested details. And I hope I have deleted the right information!


Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000008.840256 qam25
2203000000640256 qam9
3211000000638256 qam10
4219000000638256 qam11
5227000000640256 qam12
62350000006.340256 qam13
72430000006.340256 qam14
82510000006.440256 qam15
92590000006.840256 qam16
10267000000740256 qam17
112750000007.340256 qam18
122830000007.540256 qam19
132910000007.540256 qam20
14299000000840256 qam21
153070000008.140256 qam22
163150000008.640256 qam23
173230000008.840256 qam24
183390000008.940256 qam26
193470000008.940256 qam27
20355000000940256 qam28
21363000000940256 qam29
22371000000940256 qam30
23379000000940256 qam31
24387000000940256 qam32


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors



Tuning in

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12360000046.8512032 qam5
24960000047.8512064 qam1
33010000047512064 qam4
43660003447.3512064 qam3
54310000047.5512064 qam2


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts


Network Log

Time Priority Description

27/11/2022 01:07:54criticalNo Ranging Response received - T3 time-out;
26/11/2022 03:15:49ErrorDHCP RENEW WARNING - Field invalid in response v4 option;
22/11/2022 20:16:44criticalNo Ranging Response received - T3 time-out;
01/01/1970 00:02:3Warning!ToD request sent - No Response received;
22/11/2022 20:05:25criticalNo Ranging Response received - T3 time-out;
22/11/2022 19:39:51Warning!RCS Partial Service;
01/01/1970 00:01:39criticalNo Ranging Response received - T3 time-out;
22/11/2022 10:15:59ErrorDHCP RENEW WARNING - Field invalid in response v4 option;
19/11/2022 00:42:0criticalNo Ranging Response received - T3 time-out;
19/11/2022 00:11:48ErrorDHCP RENEW WARNING - Field invalid in response v4 option;
11/11/2022 19:57:50criticalNo Ranging Response received - T3 time-out;
11/11/2022 18:50:6ErrorDHCP RENEW WARNING - Field invalid in response v4 option;
09/11/2022 20:11:28criticalNo Ranging Response received - T3 time-out;
08/11/2022 23:17:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;
04/11/2022 01:52:0criticalNo Ranging Response received - T3 time-out;
04/11/2022 01:22:57ErrorDHCP RENEW WARNING - Field invalid in response v4 option;
01/11/2022 18:21:54criticalNo Ranging Response received - T3 time-out;
01/11/2022 14:57:29ErrorDHCP RENEW WARNING - Field invalid in response v4 option;




Hi Reece,

Thank you for getting in touch. The screenshot was not mine! However I have done a cable test and here is the results:

Speed test 28.11.2022.jpg

I have been using VM Help & Support to check for connection/speed issues but it just says nothing is wrong. That is, until the upload speeds start fluctuating then the site just responds with 'check in 24 hours' or 'a technician will look into this'. 

I would also like to share these graphs which some data from my 2 livestreams last week. I do not know if they are of any help. But Twitch has a bitrate inspector so you can monitor the performance/health of the livestream. Unfortunately I could not get any graphs for the days I was not livestreaming, even though I was bitrate testing all last week however the pattern was the same - the bitrate started to flop from after 19:00 (the graphs however do start just before 20:00, I know the bitrate was fluctuating beforehand as I was monitoring my bitrate before I started and just was hoping for the best)

Past Broadcast 21st November 2022.jpgPast Broadcast 24th November 2022.jpg



Hi KerryCherry


From looking at the connection there do seem to be some errors on the upload channel, these are quite high for the time it has been up since the last reboot and some of the power levels look to be out of spec. I will send you a Private Message to get some more details from you as a visit from a tech may be required.

Once you get this message can you reboot the hub please? This is just so we can see if the errors return during the time of arranging this.