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Lisha
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Upload speeds close to 0, or really low.

Not sure if my bandwidth is being capped, but my upload speeds have been really bad. Download is fine, but I'm having issues streaming on Discord and am being told it's a network problem.

I would share my BQM, but it's blank and I'm not quite sure why. 

Speedtest:

Have reset the router, no change. Things seemed to be fine last night. I will post my router info in another post, as I'm getting the yellow error and it won't go away.

 

EDIT: Need to clarify that this is a wired connection, not wireless!

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Lisha
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Re: Upload speeds close to 0, or really low.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12590000005.537256 qam16
2139000000837256 qam1
3147000000837256 qam2
41550000007.937256 qam3
51630000007.937256 qam4
6171000000838256 qam5
71790000007.838256 qam6
81870000007.638256 qam7
91950000007.438256 qam8
10203000000738256 qam9
112110000006.838256 qam10
122190000006.638256 qam11
132270000006.437256 qam12
142350000005.837256 qam13
152430000005.337256 qam14
162510000005.337256 qam15
172670000005.937256 qam17
18275000000637256 qam18
192830000006.338256 qam19
202910000006.437256 qam20
212990000006.537256 qam21
223070000006.538256 qam22
233150000006.538256 qam23
243230000006.538256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.31313080
2Locked37.6183970
3Locked37.3232820
4Locked37.6257980
5Locked37.6225110
6Locked38.6219210
7Locked38.6236190
8Locked38.9258310
9Locked38.6294180
10Locked38.9401190
11Locked38.6484430
12Locked38.6585230
13Locked37.6698200
14Locked37.6827450
15Locked37.31042220
16Locked37.61144920
17Locked37.61271340
18Locked37.61408180
19Locked38.61557730
20Locked37.31844630
21Locked37.62005690
22Locked38.62108670
23Locked38.62359150
24Locked38.62723300

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1537000744.45512016 qam7
2394005114.2512016 qam9
3462007524.325512016 qam8
4326006694.125512016 qam10
Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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Lisha
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Re: Upload speeds close to 0, or really low.

Network Log

Time Priority Description

12/09/2020 11:46:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 18:01:12ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 17:33:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 17:31:12ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2020 07:15:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 08:15:53ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2020 17:22:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/09/2020 01:16:29ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/09/2020 00:41:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/09/2020 00:40:41criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/09/2020 00:35:50Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/09/2020 00:35:45criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/09/2020 00:35:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/09/2020 00:35:45criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/09/2020 00:35:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2020 11:04:15ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/08/2020 14:05:26ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2020 09:10:1ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2020 05:24:47ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2020 01:48:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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MikeRobbo
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Message 4 of 15
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Re: Upload speeds close to 0, or really low.

I would guess that your uploads are slow because your 4 Upload Channels are running at 16 QAM instead of 64 QAM.

Please post a 'Live Link' to your BQM regardless of how it looks.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

 


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
Buffer6
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Message 5 of 15
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Re: Upload speeds close to 0, or really low.

It looks like you have noise on your connection, high pre RS errors and only 16 qam for your uploads, should be 64 qam

Is your Hub placed away from other electrical devices as they can cause noise

Other than that you will need to have your connection looked at from the other end

It's quicker if you have a virgin media phone and get through on 150 else

wait for one of the forum team to get to your post.

You could set up a broadband Quality Monitor at https://www.thinkbroadband.com/ 

this helps show up problems and when left running for a day to populate, should look like

this if everything is OK.

My Broadband Ping - New monitor

Was being written when the above post was posted Lol

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Lisha
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Re: Upload speeds close to 0, or really low.

Sorry, for the delay. I'm having random bouts of slowness where pages take ages to load (to the point where Chrome asks me if I want to wait or exit the page):

My BQM  

 

edit: Hub is placed near the telly and Tivo box - that's it.

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Buffer6
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Message 7 of 15
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Re: Upload speeds close to 0, or really low.

A live BQM graph will take 24hrs to populate

Lisha
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Re: Upload speeds close to 0, or really low.

Guess I'll ring 150 again on Monday, the automated fix service sadly didn't work for me. If anything, my connection's gotten worse as it's occasionally dropping out. :'(

Just trying to get this sorted before I leave home for uni next week, as my parents aren't too savvy with this stuff. Thank you for your help, hopefully the BQM will provide more info by tomorrow! 

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carl_pearce
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Message 9 of 15
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Re: Upload speeds close to 0, or really low.

BQM is terrible and shows that you have issues on your line.

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Lisha
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Re: Upload speeds close to 0, or really low.

I thought as much. Guessing this will need an engineer to resolve? 😞

I did some searching about and it appears that there are other people in my neck of the woods (North London) with the exact same issue.

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