Not sure if my bandwidth is being capped, but my upload speeds have been really bad. Download is fine, but I'm having issues streaming on Discord and am being told it's a network problem.
I would share my BQM, but it's blank and I'm not quite sure why.
Have reset the router, no change. Things seemed to be fine last night. I will post my router info in another post, as I'm getting the yellow error and it won't go away.
EDIT: Need to clarify that this is a wired connection, not wireless!
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Time Priority Description
I would guess that your uploads are slow because your 4 Upload Channels are running at 16 QAM instead of 64 QAM.
Please post a 'Live Link' to your BQM regardless of how it looks.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
It looks like you have noise on your connection, high pre RS errors and only 16 qam for your uploads, should be 64 qam
Is your Hub placed away from other electrical devices as they can cause noise
Other than that you will need to have your connection looked at from the other end
It's quicker if you have a virgin media phone and get through on 150 else
wait for one of the forum team to get to your post.
You could set up a broadband Quality Monitor at https://www.thinkbroadband.com/
this helps show up problems and when left running for a day to populate, should look like
this if everything is OK.
Was being written when the above post was posted Lol
Sorry, for the delay. I'm having random bouts of slowness where pages take ages to load (to the point where Chrome asks me if I want to wait or exit the page):
edit: Hub is placed near the telly and Tivo box - that's it.
A live BQM graph will take 24hrs to populate
Guess I'll ring 150 again on Monday, the automated fix service sadly didn't work for me. If anything, my connection's gotten worse as it's occasionally dropping out. :'(
Just trying to get this sorted before I leave home for uni next week, as my parents aren't too savvy with this stuff. Thank you for your help, hopefully the BQM will provide more info by tomorrow!
BQM is terrible and shows that you have issues on your line.
I thought as much. Guessing this will need an engineer to resolve? 😞
I did some searching about and it appears that there are other people in my neck of the woods (North London) with the exact same issue.