
Hi,
I do sales video calls from home and this very low upload speed is affecting my job as my customers are telling me that I am breaking up. I am not using wifi, this is a wired connection.
As an M100 customer this is very frustrating and not what I am paying for. I understand that you never get what is advertised, but I think there is a lower limit, no?
I have called support and VM have remotely restarted the router. I have also done this a number of times. I can't get through to a human (which is ridiculous) to request an engineer or whatever.
Is this an issue?

Please help. I have an important online presentation to do tomorrow and this is going to ruin it.