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Jamesmcd100 · ‎09-09-2023

Hi,

I just got 1gig broadband but I still have the typical low upload speed of 8-10mbps on a wired connection.

No faults in my area.

Adduxi · ‎09-09-2023

What does www.samknows.com/realspeed show when tested on a wired connection?

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Adduxi · ‎09-09-2023

What does www.samknows.com/realspeed show when tested on a wired connection?

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Jamesmcd100 · ‎09-09-2023

It says

RealSpeed can’t connect to your router right now

We have lost connection to the measurement software inside your router.

Try again a bit later.

Jamesmcd100 · ‎09-09-2023

Im using modem mode and my ps5 is lagging when playing cod… same as m350

Adduxi · ‎09-09-2023

You need to be in Router mode to run samknows realspeed. Also VM will ask you to use Router mode before they will do any checks.

However,

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping

Once done we can comment.

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