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John2021
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Upload speed

Can someone please tell me why the upload speed on my broadband has dropped off , used to be 10 and has dropped down to between 5 and 7 since they did the improvement in our area , I have rung them three times about this issue 

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jbrennand
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Message 2 of 12
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Re: Upload speed

If there is no known issue reported on the “free & automated” Service Status number - 0800 561 0061 - then post up all the stats from the Hub.
_________________

In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up, dont log in - just click on the “router status” icon/text at bottom-middle or top/right of the Login page and then just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again. If character limits are “exceeded” - just do two posts

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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John2021
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Re: Upload speed

11390000000.737256 qam1
2147000000138256 qam2
31550000000.738256 qam3
41630000000.538256 qam4
51710000000.738256 qam5
61790000000.738256 qam6
71870000000.738256 qam7
81950000000.938256 qam8
92030000000.738256 qam9
102110000000.538256 qam10
112190000000.738256 qam11
122270000000.738256 qam12
132350000000.438256 qam13
142430000000.238256 qam14
152510000000.538256 qam15
162590000000.538256 qam16
17267000000038256 qam17
18275000000038256 qam18
192830000000.440256 qam19
202910000000.238256 qam20
21299000000-0.238256 qam21
22307000000-0.438256 qam22
23315000000038256 qam23
243230000000.238256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.6149035964069040
2Locked38.695340
3Locked38.6460
4Locked38.6690
5Locked38.9800
6Locked38.6640
7Locked38.9420
8Locked38.9460
9Locked38.9650
10Locked38.9410
11Locked38.6390
12Locked38.9850
13Locked38.6650
14Locked38.9500
15Locked38.9390
16Locked38.9920
17Locked38.9290
18Locked38.9450
19Locked40.3330
20Locked38.9510
21Locked38.9610
22Locked38.6560
23Locked38.9580
24Locked38.6530
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John2021
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Message 4 of 12
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Re: Upload speed

channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000048.8512064 qam1
23940000048.5512064 qam2
32580022147.8512016 qam4
43260004948.3512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0050
2ATDMA0020
3ATDMA00130
4ATDMA0010
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Tudor
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Message 5 of 12
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Re: Upload speed

Channel 1 download has horrendous Pre & Post errors and lots of T3’s on the upstream. As these figures are accumulative they could cover a large time period. So to reset them, power cycle your hub and post a new set of stats after a few hours. We can then see what the current state is and if it’s causing the problem.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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John2021
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Message 6 of 12
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Re: Upload speed

Hi, what do you mean power cycle 

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Tudor
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Message 7 of 12
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Re: Upload speed

Turn off/on at mains


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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John2021
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Message 8 of 12
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Re: Upload speed

Only did that about a week ago , but will do again 

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jpeg1
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Message 9 of 12
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Re: Upload speed

That many RS errors in a week, together with the 16QAM on one upstream channel, suggests that there is a problem that needs a technician visit to correct.  Call it in as a fault.

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John2021
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Message 10 of 12
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Re: Upload speed

The problem I find is that you call them and someone says that you have a fault as in this case and say they have sorted it , only to find out that it has not been sorted , three times I have reported the problem , roll on when B T upgrade in my area , might not be any better , but at least I get a choice who I can go with and save money .

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