Our upload speed is very bad. We can't turn our camera on during a video conference call. If we do it disconnects us. We are paying for 5mbps upload speed but we are getting below 1mbps regularly since wednesday as we test it every day on speedtest.net. Sometimes it's closer to 0mbps. We have not changed anything and tried restarting the router. Our device is a new laptop - all up to date. It was installed about 6 months ago and was all good until last wednesday. Download speed is fine. My question is why is our upload so bad all of a sudden and could someone fix it, please? We didn't get any real help on the phone.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.
Thank you for your help. I've done that but it is still the same. Hopefully the VM staff will notice and arrange an engineer visit to fix it. I will also try calling them in the morning to see if I can arrange an engineer visit via that route any quicker.
Hello again. Could anyone help us? I see that some people's complaints are looked at faster than ours and we posted sooner than them. Why is that the case? We just would like to get back to normal upload speeds as we are on zoom very often and is one of the main reasons why we got virgin fibre internet.