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Upload speed

I recently purchased the 500mbps service and although I can get a download speed of just over 300mbps but my upload speed jumps between 3 and 7mbps.  I have attached the hub 3 data below.

Downstream
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 203000000 8.1 38 256 qam 9
2 211000000 8.3 38 256 qam 10
3 219000000 8.3 38 256 qam 11
4 227000000 8.3 38 256 qam 12
5 235000000 8 38 256 qam 13
6 243000000 7.6 38 256 qam 14
7 251000000 8 38 256 qam 15
8 259000000 9 38 256 qam 16
9 267000000 10.1 38 256 qam 17
10 275000000 10 38 256 qam 18
11 283000000 9.6 38 256 qam 19
12 291000000 9.8 38 256 qam 20
13 299000000 9.8 38 256 qam 21
14 307000000 9.5 38 256 qam 22
15 315000000 9.8 38 256 qam 23
16 323000000 9.6 38 256 qam 24
17 363000000 8.6 38 256 qam 25
18 371000000 8 38 256 qam 26
19 379000000 7.6 38 256 qam 27
20 387000000 7.8 38 256 qam 28
21 395000000 8.1 38 256 qam 29
22 403000000 7.9 38 256 qam 30
23 411000000 8.4 38 256 qam 31
24 419000000 8.1 40 256 qam 32


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 170 53
2 Locked 38.9 345 54
3 Locked 38.9 96 1
4 Locked 38.9 262 23
5 Locked 38.9 133 12
6 Locked 38.9 212 26
7 Locked 38.9 264 0
8 Locked 38.9 128 0
9 Locked 38.9 243 5
10 Locked 38.9 387 46
11 Locked 38.9 217 26
12 Locked 38.6 104 0
13 Locked 38.9 286 0
14 Locked 38.9 127 0
15 Locked 38.9 134 0
16 Locked 38.9 63 0
17 Locked 38.9 59 0
18 Locked 38.9 302 0
19 Locked 38.9 76 0
20 Locked 38.9 66 0
21 Locked 38.6 61 0
22 Locked 38.9 45 0
23 Locked 38.9 240 0
24 Locked 40.3 142 0


DownloChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600000 45.8 5120 64 qam 5
2 53700000 48 5120 64 qam 2
3 39400000 46.3 5120 64 qam 4
4 46200000 47 5120 64 qam 3


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 4 0
2 ATDMA 0 0 1 0
3 ATDMA 0 0 1 0
4 ATDMA 0 0 3 0

Network Log
Time Priority Description
30/10/2020 20:22:5 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 20:18:40 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 16:05:36 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 07:33:12 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 00:38:48 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2020 01:34:21 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2020 02:34:24 notice SW download Successful - Via NMS
22/10/2020 02:30:53 notice SW Download INIT - Via NMS
19/10/2020 00:32:14 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2020 22:32:29 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2020 12:02:14 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2020 09:29:39 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Can you take a look and let me know what you think.

Thanks,

Alistair

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Alessandro Volta
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Re: Upload speed

On your  Downstream two of the Power Levels are too high and several are getting close.

This will need an engineer to put them right.

You can either phone in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Forum Team
Forum Team
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Re: Upload speed

Welcome to our Community Forum @duaedwa and sorry to hear about your speed issue. I've had a look at your live network stats using the information we have on here and can see a few downstream  power levels just nearly touching our high range. I've arranged for an engineer to take a look at it as real time fluctuations can impact your connection.

 

You can find the details for the appointment via your online account  where you may also re-arrange it if necessary and do let us know how it goes.

 

Thanks,

 

Lisa