Ok, so I called today to try change to 200MB broadband. I found it for £34 per month on many sites as a new customer, but all retentions claimed they could offer, was £45?? Even talktalks connection offers 17MB down on their basic broadband line for only £24.
Can a customer service member please drop me a pm? I don't want to 'leave' and become a 'new customer' I just want to be looked after for the many years of hassle free custom I've provided over the years.