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mr2nut123
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Upload speed

Is there any way to increase the upload speed on the 100MB down package?  I really don't need a faster download, but would appreciate a faster upload as I stream a lot.

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newapollo
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Re: Upload speed

Hi mr2nut123,

I'm afraid you would need to upgrade to  200Mb package.

Broadband Speeds 

 Download Speeds                                                                                                            Upload Speeds

ProductAdvertised Speed*Expected Speed Range**Minimum Guaranteed Download Speed Advertised Speed*Expected Speed Range**
M5054 Mbps53 - 54 Mbps27 Mbps5 Mbps5 Mbps
M100108 Mbps108 - 111 Mbps54 Mbps10 Mbps10 Mbps
M200213 Mbps207 - 218 Mbps107 Mbps20 Mbps20 - 21 Mbps
M350362 Mbps358 - 380 Mbps181 Mbps36 Mbps35 - 37 Mbps
M500516 Mbps499 - 544 Mbps258 Mbps36 Mbps35 - 37 Mbps
Gig1 Fibre Broadband1104 Mbps1115 - 1138 Mbps552 Mbps52 Mbps50 - 52 Mbps
Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
mr2nut123
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Re: Upload speed

Thanks Newapollo.

Ok, so I called today to try change to 200MB broadband.  I found it for £34 per month on many sites as a new customer, but all retentions claimed they could offer, was £45??  Even talktalks connection offers 17MB down on their basic broadband line for only £24.

Can a customer service member please drop me a pm?  I don't want to 'leave' and become a 'new customer' I just want to be looked after for the many years of hassle free custom I've provided over the years.

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Melissa_F
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Re: Upload speed

Hi mr2nut123,

 

Thanks for your post 🙂

 

If you're looking to get faster upload speeds then you would need to upgrade your package.

 

We can only offer new customer deals to our new customers, but our team will always give you the best deal that they can. 

 

Whilst we're not able to do package changes over these forums, if you want to get back in touch with our team then they will do their best to find you a better deal.

 

Thanks

 

Melissa

 

 

 

 

 

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mr2nut123
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Re: Upload speed

Hi Melissa,

 

Could you pm me so that I can send your my number and have someone from retentions call me? Someone helped me out on the forum previously and it was great customer service.

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Melissa_F
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Re: Upload speed

Hi, 

 

Apologies we're not able to organise call backs from here as we don't deal with package reviews. 

 

Please give our team a call on 150/03454541111 or text them on 07533051809 and they will be happy to help.

 

Thanks

 

Melissa

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