Virgin Media Community

[alextong]

Hello

I have M100 and have Hub 3. My download speed is ok but my upload speed is very slow (0.1mbps).

Can you please assist?

Thanks

Alex

 

[T0rque]

What virgin area code are you in.

Seems to be the norm for a lot of people the upload speed being slow. Peak congestion - Virgin can't cope unfortunately even with a chunkier wire than BT. I suppose it's a case of tough luck!

[Sakotius]

I have the exact same issue. It's beyond a joke, and when my contract is up, I'm done

[alextong]

My area reference is 15 (I'm in N4)

[Corey_C]

Thanks for your post and welcome to the Community Forums, alextong,

Sorry to hear that you have been having connection issues. How has things been since your post?
I've run a remote diagnostic and have not been able to identify any issues with your connection. Is this for wired or wireless connections?
We can also provide online broadband help here: https://www.virginmedia.com/help/services-support/broadband
Let us know if you need any further help.

Cheers,
Corey C

[alextong]

Hi Corey

I am still having slow upload speeds.

It is fine on weekends and evenings (10mbps), but on weekdays, during working hours, it goes back down to 1-2mbps.

An engineer came on Friday (Good Friday bank holiday) at 9am and thee speed was normal at 10mbps. However, today it is back down to 2mbps.

Could you please assist?

Alex

[John_GS]

Hi alextong

Thanks for coming back to us.

My apologies for the upload speed issue. No issues are showing when I check the system today. 

How are you testing the speeds, wired/wireless please?

Kind regards,

[alextong]

Both wired and wireless

[alextong]

Hello

I'm still continuing to have slow upload speeds.

Could you please assist?

Alex

[Zak_M]

Good morning @alextong 

Thank you for coming back to us. 

Are you able to let us know if you are having the issues via wired speeds? 

Kind regards,

Zak_M