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alextong
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Upload speed very slow

Hello

I have M100 and have Hub 3. My download speed is ok but my upload speed is very slow (0.1mbps).

Can you please assist?

Thanks

Alex

Screen Shot 2021-03-24 at 15.38.40.png

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T0rque
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Re: Upload speed very slow

What virgin area code are you in.

 

Seems to be the norm for a lot of people the upload speed being slow. Peak congestion - Virgin can't cope unfortunately even with a chunkier wire than BT. I suppose it's a case of tough luck!

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Sakotius
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Re: Upload speed very slow

I have the exact same issue. It's beyond a joke, and when my contract is up, I'm done

alextong
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Re: Upload speed very slow

My area reference is 15 (I'm in N4)

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Corey_C
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Re: Upload speed very slow

Thanks for your post and welcome to the Community Forums, alextong,

 

Sorry to hear that you have been having connection issues. How has things been since your post?
I've run a remote diagnostic and have not been able to identify any issues with your connection. Is this for wired or wireless connections?
We can also provide online broadband help here: https://www.virginmedia.com/help/services-support/broadband
Let us know if you need any further help.

 

Cheers,
Corey C

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alextong
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Re: Upload speed very slow

Hi Corey

I am still having slow upload speeds.

It is fine on weekends and evenings (10mbps), but on weekdays, during working hours, it goes back down to 1-2mbps.

An engineer came on Friday (Good Friday bank holiday) at 9am and thee speed was normal at 10mbps. However, today it is back down to 2mbps.

Could you please assist?

Alex

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John_GS
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Re: Upload speed very slow

Hi alextong

 

Thanks for coming back to us.

 

My apologies for the upload speed issue. No issues are showing when I check the system today. 

 

How are you testing the speeds, wired/wireless please?

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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alextong
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Re: Upload speed very slow

Both wired and wireless

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alextong
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Re: Upload speed very slow

Hello

I'm still continuing to have slow upload speeds.

Could you please assist?

alextong_0-1617977850063.png

 

Alex

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Zak_M
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Re: Upload speed very slow

Good morning @alextong 

 

Thank you for coming back to us. 

 

Are you able to let us know if you are having the issues via wired speeds? 

 

Kind regards,

Zak_M

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