Virgin Media Community

[joncb3]

My upload speed is normally around 36mpbs+ im on 350mb broadband. Only noticed the upload speed was very slow when i tried to live stream and i keep getting disconnected or viewers had issues. Tried to go to speedtest.net download is fine around 350+mbps but upload speed is from 2mb to 4.5mb.

i tried to do the test from the virgin hub and my router but got the same results. Virgin status page show that there i no issue. I cant find contact number or live chat in virgin website. 
Any help will be appreciated.

[Client62]

"i tried to do the test from the virgin hub and my router but got the same results"

Exactly how was a speed test performed from the Hub  ?

Share the results from this link - once started click "Run full test" to show the upload speeds

https://www.samknows.com/realspeed/  

[joncb3]

Directly from my router as its got feature on speed test.

Also done from chrome. Both virgin hub in modem and router mode. All have same results. 

 

[joncb3]

I cant access the link. Im in my home network and not in a vpn

RealSpeed is not available on this network

To fix this:

• Make sure you are on your home network.
• Make sure you are not connected to a VPN (for example, on a work laptop).

[Client62]

The Samknows Realspeed test requires VM Hub to be in Router mode.

It is worth a try as it tests the Hub service as well as the speed to the computer.

[lojelo5]

I'm also in router mode and I'm getting that same message so it's not a problem on his side.

[joncb3]

Same results. 
virgin hub download speed 384mb upload speed 4.29

device/desktop download speed 382mbps upload 9.22mbps

[Client62]

What to the Hub's upstream channel stats look like ?

For 3.0 DOCSIS we should see 4 or 5 Upstream channels all at 64 qam.

Check for local faults on 0800 561 0061 - if there is noting reported call in your service fault to the Customer Support.

[joncb3]

Thanks. I phone the number you gave it said there is an issue in the area. When i check status online it says there isn’t so maybe the info from the telephone number is more updated.

[Client62]

The phone number is more up to date & more local, can be down to one service cabinet.

To get a fault on the post code checker is has to be covering a far larger customer pool.