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Jazzkitten
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Upload speed not what I expected

Hi folks

I'm new here and we are recent converts to cable broadband since it was installed in our area.

When I did the order which was through the chat service (that I now can't seem to access to ask a question) the sales agent told me to check our upload capability with a website called speedtest.net.

He then told me that when we had our installation, the upload speed, which is important to us, and was why we joined Virgin in the first place, would double from the 10 mbps or so which was showing on our old DSL line, to be around 20 mbps. 

I have tested it a few times using speedtest.net and it comes out at around 10mbps. This is very disappointing, we thought we had the fastest broadband available and I am rather cross that the speed that was promised is not there. Nobody likes being duped. We want to do live streaming from home and this was the reason we switched over from DSL.

This week we went out to the pub which is the venue for our jazz club, where we plan to livestream. We connected to the wifi, which was just the consumer router, and I ran speedtest.net there too. The upload speed was huge, about 190 mbps, and again I wondered why, when I had been told that our cable broadband was the fastest available, we were getting such rubbish speeds, even when connected through ethernet.

Can anyone shed any light on this please? I would like to ask Virgin operatives directly as well, and I will call 150 to do so, but I wondered if any other users had similar experiences.

thanks in advance

JK

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Anonymous
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Message 2 of 12
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Re: Upload speed not what I expected

What package did you sign up for?

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Jazzkitten
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Re: Upload speed not what I expected

Hi Carl

it is the bigger oomph bundle, the M200 one. I realise this is not the fastest that Virgin do, but we were promised 20 mbps and this is what it says on their speed list, so I'm confused as to why the upload speed is only half that.

Thanks for your help

JK

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Anonymous
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Message 4 of 12
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Re: Upload speed not what I expected

Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?

We can have a look for any oddities in the stats.

It would also be worth posting the 'Configuration' tab data to confirm what speed your HUB is configured for.

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Jazzkitten
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Re: Upload speed not what I expected

Thanks Carl

I had to access these settings via Advanced Settings>Tools>Network Status as I couldn't see the 'Check Router Status' option

Here's Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11870000004.938256 qam7
21390000004.540256 qam1
31470000004.440256 qam2
41550000004.540256 qam3
51630000004.540256 qam4
61710000004.640256 qam5
71790000004.838256 qam6
81950000004.940256 qam8
92030000004.840256 qam9
102110000004.640256 qam10
112190000004.840256 qam11
122270000004.840256 qam12
132350000004.540256 qam13
142430000004.540256 qam14
152510000004.440256 qam15
162590000004.140256 qam16
17267000000440256 qam17
182750000003.740256 qam18
192830000003.739256 qam19
202910000003.538256 qam20
212990000003.738256 qam21
223070000003.740256 qam22
233150000003.539256 qam23
243230000003.538256 qam24

 

I'll have to do several messages as this won't allow more than 20k per reply

Thanks again

Wendy

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Jazzkitten
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Re: Upload speed not what I expected

Here is Downstream 2

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9430
2Locked40.3340
3Locked40.9370
4Locked40.3250
5Locked40.3400
6Locked40.3540
7Locked38.9400
8Locked40.3470
9Locked40.3500
10Locked40.3200
11Locked40.3500
12Locked40.9500
13Locked40.3490
14Locked40.3410
15Locked40.3520
16Locked40.3370
17Locked40.3400
18Locked40.3330
19Locked39.3440
20Locked38.9400
21Locked38.9660
22Locked40.3490
23Locked39.3590
24Locked38.9570

 

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Jazzkitten
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Re: Upload speed not what I expected

Here is Upstream and Configuration

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1603000313.425512064 qam9
2394000263.425512064 qam12
3462000003.425512064 qam11
4537000173.425512064 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Config

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
KDHSUBsgvca69834ncxv9873254k;



Primary Downstream Service Flow

SFID620
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID619
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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Anonymous
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Message 8 of 12
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Re: Upload speed not what I expected

Ok, the HUB stats don't look too bad (I can't see a network log).

Could you please setup a BQM (Broadband Quality Monitor) here, and post the results tomorrow?

It should give us a better idea on the quality of you line.

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Adduxi
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Message 9 of 12
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Re: Upload speed not what I expected


@Jazzkitten wrote:

 

Primary Upstream Service Flow

SFID619
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort


At least you are provisioned for 20mb upload.  Must be an issue elsewhere.

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Jazzkitten
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Re: Upload speed not what I expected

Sorry - here's the Network Log

Time Priority Description

31/08/2020 12:35:3noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/08/2020 21:17:57noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/08/2020 21:17:57ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/08/2020 21:17:55ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2020 15:28:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2020 01:47:57noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2020 01:47:57ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2020 01:17:57noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2020 01:17:57ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/08/2020 11:14:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/08/2020 13:17:57noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/08/2020 13:17:57ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/08/2020 12:47:58noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/08/2020 12:47:58ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2020 21:55:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2020 00:47:56noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2020 00:47:56ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2020 00:16:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2020 00:13:18criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2020 00:12:35Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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