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adamroche144
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Upload speed non existent, impossible to use, Cant get through to virgin media on phone.

Hello All, 

 

I have been having issue with my internet since last night, the download speed is 33.3mbps but the upload is 0.03mbps which is making it pretty impossible to use the web.  

I was on hold for over an hour an hour to virgin media but was cut off last moment. 

Any Help would be much appreciated. 

 

 

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Phil_C1
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Message 2 of 17
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Re: Upload speed non existent, impossible to use, Cant get through to virgin media on phone.

Hi,
I have just sent you a PM

Here to help! I'm a technician helping out whilst working from home. Find out more


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adamroche144
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Message 3 of 17
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Re: Upload speed non existent, impossible to use, Cant get through to virgin media on phone.

Thanks Just replied with details
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Davy81
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Message 4 of 17
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Re: Upload speed non existent, impossible to use, Cant get through to virgin media on phone.

Hi,

Have you been using speedtest.net to carry out the speed test.


Here to help! I'm a technician helping out whilst working from home. Find out more


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Phil_C1
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Message 5 of 17
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Re: Upload speed non existent, impossible to use, Cant get through to virgin media on phone.

i've just ran a test then and the test has come back with no downstream and i high amount of UCER's on the upstream i've ask the customer to check all connections  waiting for reply.


Here to help! I'm a technician helping out whilst working from home. Find out more


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adamroche144
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Message 6 of 17
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Re: Upload speed non existent, impossible to use, Cant get through to virgin media on phone.

Hi Phil,

 

All connections are tight and seem to be ok, i did the speed test on google if that helps i have never had it so slow becoming hard to reply. 

kind Regards 

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adamroche144
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Message 7 of 17
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Re: Upload speed non existent, impossible to use, Cant get through to virgin media on phone.

Also done the 50s restart procedure but still no joy. 

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adamroche144
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Message 8 of 17
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Re: Upload speed non existent, impossible to use, Cant get through to virgin media on phone.

Any help anyone? 

really desperate , 4 kids home schooling plus trying to organise engineers (I run an emergency electrician business)  Joys of Covid 19. 

😞 

 

 

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james_bp
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Message 9 of 17
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Re: Upload speed non existent, impossible to use, Cant get through to virgin media on phone.

hi

have you had a reply i have PM you

Here to help! I'm a technician helping out whilst working from home. Find out more


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adamroche144
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Message 10 of 17
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Re: Upload speed non existent, impossible to use, Cant get through to virgin media on phone.

Hi James

 

i just replied to your PM 

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