Virgin Media Community

[adamroche144]

Hello All, 

I have been having issue with my internet since last night, the download speed is 33.3mbps but the upload is 0.03mbps which is making it pretty impossible to use the web.  

I was on hold for over an hour an hour to virgin media but was cut off last moment. 

Any Help would be much appreciated. 

[Phil_C1]

Hi,
I have just sent you a PM

[adamroche144]

Thanks Just replied with details

[Davy81]

Hi,

Have you been using speedtest.net to carry out the speed test.

[Phil_C1]

i've just ran a test then and the test has come back with no downstream and i high amount of UCER's on the upstream i've ask the customer to check all connections  waiting for reply.

[adamroche144]

Hi Phil,

All connections are tight and seem to be ok, i did the speed test on google if that helps i have never had it so slow becoming hard to reply. 

kind Regards 

[adamroche144]

Also done the 50s restart procedure but still no joy. 

[adamroche144]

Any help anyone? 

really desperate , 4 kids home schooling plus trying to organise engineers (I run an emergency electrician business)  Joys of Covid 19. 

😞 

[james_bp]

hi

have you had a reply i have PM you

[adamroche144]

Hi James

i just replied to your PM