Upload speed never consistent and dropping incredibly low

[Joshbisso]

Hello

I've been having issues with my upload never being consistent for over a month now. I've had multiple engineers and technicians to my home nearly every week. I need my upload to always be high in order to work from home and I've been unable to do so because of the persisting issue.

My internet package is Gig1 Fibre Broadband, I have a hub 5, my download is fine, but at times my upload will drop below the promised minimum and even lower into 0.90 and lower. I am connected directly into the hub via ethernet cable I should also mention.

I need this issue fixed and this is my next best bet to try and get some help while I wait through the week for my next engineer to arrive next week.

Here are the usual bits of info to share from what I've seen on the forums. Any help would be appreciated. Cheers.

Feel free to ask for any other needed information.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	39	5120	QAM 16	1
2	39400000	38.8	5120	QAM 16	2
3	32600000	38.3	5120	QAM 16	3
4	25800000	37.8	5120	QAM 16	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Primary Downstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic Rate

8836

1230000450 bps

42600 bytes

0 bps

Primary Upstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type

8835

55000270 bps

42600 bytes

0 bps

42600 bytes

Best Effort

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	2.1	40	QAM 256	25
2	139000000	-1.3	38	QAM 256	1
3	147000000	-1	38	QAM 256	2
4	155000000	0.8	39	QAM 256	3
5	163000000	0.7	39	QAM 256	4
6	171000000	0.5	39	QAM 256	5
7	179000000	0.3	39	QAM 256	6
8	187000000	0.1	39	QAM 256	7
9	195000000	0.2	39	QAM 256	8
10	203000000	0.4	39	QAM 256	9
11	211000000	0.8	39	QAM 256	10
12	219000000	1	39	QAM 256	11
13	227000000	1	39	QAM 256	12
14	235000000	1.1	40	QAM 256	13
15	243000000	1	40	QAM 256	14
16	251000000	0.9	39	QAM 256	15
17	259000000	1.1	40	QAM 256	16
18	267000000	1.1	40	QAM 256	17
19	275000000	1.3	40	QAM 256	18
20	283000000	1.5	40	QAM 256	19
21	291000000	1.6	40	QAM 256	20
22	299000000	1.8	40	QAM 256	21
23	307000000	1.9	40	QAM 256	22
24	315000000	2	40	QAM 256	23
25	323000000	2	40	QAM 256	24
26	339000000	2.4	40	QAM 256	26
27	347000000	2.5	40	QAM 256	27
28	355000000	2.6	40	QAM 256	28
29	363000000	2.6	40	QAM 256	29
30	371000000	2.7	40	QAM 256	30
31	379000000	2.7	40	QAM 256	31

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40	0	2
2	Locked	38	0	8
3	Locked	38	0	4
4	Locked	39	0	3
5	Locked	39	0	4
6	Locked	39	0	2
7	Locked	39	0	5
8	Locked	39	0	3
9	Locked	39	0	3
10	Locked	39	0	1
11	Locked	39	0	2
12	Locked	39	0	1
13	Locked	39	0	5
14	Locked	40	0	2
15	Locked	40	0	3
16	Locked	39	0	2
17	Locked	40	0	0
18	Locked	40	0	0
19	Locked	40	0	1
20	Locked	40	0	1
21	Locked	40	0	1
22	Locked	40	0	2
23	Locked	40	0	3
24	Locked	40	0	0
25	Locked	40	0	7
26	Locked	40	0	0
27	Locked	40	0	5
28	Locked	40	0	2
29	Locked	40	0	3
30	Locked	40	0	0
31	Locked	40	0	3

[Joshbisso]

I will also provide a BQM when I can

[Joshbisso]

[Matthew_ML]

Hey Joshbisso, thank you for reaching out and I am sorry to hear about your connection issues.

I can also see you have been speaking to the team and you have someone coming out shortly to look into this for you.

I have also run some tests and this resulted in with needing someone to come and look at it.

Please can you keep me updated on how this visit goes. Thanks 

[Joshbisso]

it's been like this for a month and hasn't been fixed by repeated engineer visits so I expect this fixed.

[Martin_N]

Thank you for that information Joshbisso. 

What have the engineer advised upon their visits? When they have left has the service been working?

^Martin

[Joshbisso]

They have confirmed that the issue is a network issue and my home connections are fine. You need to fix my cabinet. 

[Joshbisso]

They’ve listed it as a P4 network referral and have said it should be fixed in 2-3 days. I expect this fixed as soon as possible as it’s been this way for over a month.

[Ashleigh_C]

Thank you for letting us know @Joshbisso

As it has been a few days how are things looking for you at the moment? 

[Joshbisso]

The issue is still not fixed as I’m waiting for the network engineer to fix the box on my street.