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AZ82Number5
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Upload speed < 1Mbps

Hello, I have followed all the online troubleshooting but over the last 3 days my broadband upload speed has consistently been < 1 Mbit, the download speed has been healthy.  I am on the M100 package.  This is preventing me from working from home.  Any help would be gratefully received.

Thanks,

Date/Time Avg Down Avg Up Provider  

07-05-2020 16:51:13 (GMT)104.4 Mbps1.1 MbpsVirgin Media view result
07-05-2020 14:14:18 (GMT)92.6 Mbps0.3 MbpsVirgin Media view result
07-05-2020 11:00:04 (GMT)109.7 Mbps0.9 MbpsVirgin Media view result
07-05-2020 10:36:59 (GMT)52.7 Mbps0.8 MbpsVirgin Media

 

My BQM 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46200000 4.725 5120 64 qam 1
2 32600000 4.55 5120 64 qam 3
3 39400000 4.625 5120 64 qam 2
4 25800000 4.475 5120 64 qam 4


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0


Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 194750000 1.7 37 256 qam 8
2 138750000 2 38 256 qam 1
3 146750000 1.9 37 256 qam 2
4 154750000 1.4 37 256 qam 3
5 162750000 1.5 37 256 qam 4
6 170750000 1.7 37 256 qam 5
7 178750000 1.4 37 256 qam 6
8 186750000 1.4 37 256 qam 7
9 202750000 1.2 37 256 qam 9
10 210750000 0.9 37 256 qam 10
11 218750000 0.7 36 256 qam 11
12 226750000 0.7 36 256 qam 12
13 234750000 0.5 36 256 qam 13
14 242750000 -0.4 35 256 qam 14
15 250750000 -0.5 35 256 qam 15
16 258750000 -1 35 256 qam 16
17 266750000 -1.5 35 256 qam 17
18 274750000 -1.7 35 256 qam 18
19 282750000 -1.5 35 256 qam 19
20 290750000 -2 35 256 qam 20
21 298750000 -2.2 35 256 qam 21
22 306750000 -1.7 35 256 qam 22
23 314750000 -1.5 35 256 qam 23
24 322750000 -2 35 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.6 25 0
2 Locked 38.6 9 0
3 Locked 37.6 29 0
4 Locked 37.6 27 0
5 Locked 37.6 25 0
6 Locked 37.3 24 0
7 Locked 38.6 34 0
8 Locked 37.3 28 0
9 Locked 37.6 24 0
10 Locked 37.3 32 0
11 Locked 36.6 72 0
12 Locked 36.3 92 0
13 Locked 36.6 164 0
14 Locked 35.7 281 0
15 Locked 36.3 456 0
16 Locked 35.7 963 0
17 Locked 35.5 1081 0
18 Locked 35.5 1600 0
19 Locked 35.7 1464 0
20 Locked 35.5 2166 0
21 Locked 35.5 2924 0
22 Locked 35.7 2324 0
23 Locked 35.5 2857 0
24 Locked 35.5 3093 0

 

Refresh data
Network Log
Time Priority Description
07/05/2020 14:50:19 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/05/2020 16:25:4 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2020 21:45:52 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2020 21:45:52 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2020 21:45:52 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2020 21:45:52 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2020 21:45:51 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2020 21:45:31 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2020 21:45:26 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2020 21:45:26 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2020 21:45:25 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2020 21:45:25 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2020 21:44:56 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2020 16:54:25 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2020 10:06:19 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2020 14:55:11 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2020 04:19:23 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/04/2020 20:53:0 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/04/2020 18:11:0 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/04/2020 13:26:38 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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gary_dexter
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Re: Upload speed < 1Mbps

Your stats are fine.

How are you Speedtesting?


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AZ82Number5
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Re: Upload speed < 1Mbps

Thanks for checking Gary.  Here are the Speedtest results, I think you should be able to click on the time to see the full details.

 Thu 07/05/2020 17:49104.37 Mbps62.94 Mbps1.09 Mbps Virgin Media
 Thu 07/05/2020 15:1292.61 Mbps58.93 Mbps0.33 Mbps Virgin Media
 Thu 07/05/2020 11:58109.72 Mbps100.59 Mbps0.95 Mbps Virgin Media
 Thu 07/05/2020 11:3552.66 Mbps44.66 Mbps0.77 Mbps Virgin Media

 

HEre is the link to the Broadband Quality Monitor, but that has only been running for last few hours

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ef781f9e91168a73ddb74a6aebb6341033... 

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AZ82Number5
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Re: Upload speed < 1Mbps

I continue to have unusable broadband due to an upload speed of < 1Mbit/s.  I think it must be congestion on the local Virgin network that cannot handle the bandwidth of people running video conference software due to lockdown.  The latency spikes between 9-10 and 2-4, including dropped packets.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c26a91a755d3d00845736933b68da495a4... 

broadandwoes.png

I am located in London E11.  Is there a known issue with network capacity, and are there any plans to remediate.

Thanks

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