Upload speed keeps dropping out

[BeccaSomething]

Hi

My upload speed keeps dropping out to less than 1mbps. I phoned VM yesterday, they suggested that it was because we had too many devices connected to the network and sold an upgrade - now 350 down and 36 up.

I am still getting consistent drops out with the upload.

I am connected directly into the HUB via ethernet. Nothing has changed recently.

Here is the HUB info:

Network Log

Time Priority Description

08/02/2022 19:01:16	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2022 19:01:15	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2022 19:01:10	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2022 16:01:18	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2022 12:18:0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2022 12:10:17	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2022 16:12:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2022 10:24:34	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2022 16:20:36	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2022 15:06:31	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2022 15:06:31	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2022 12:54:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2022 09:58:16	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 21:32:23	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2022 19:17:59	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2022 18:50:56	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2022 18:50:54	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2022 18:49:14	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2022 18:49:6	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2022 18:44:41	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	435000000	-6	36	256 qam	4
2	411000000	-6.5	35	256 qam	1
3	419000000	-6.4	36	256 qam	2
4	427000000	-6.4	36	256 qam	3
5	443000000	-6.5	36	256 qam	5
6	451000000	-6.4	35	256 qam	6
7	459000000	-6	35	256 qam	7
8	467000000	-5.9	36	256 qam	8
9	475000000	-6.4	36	256 qam	9
10	483000000	-6.7	28	256 qam	10
11	491000000	-6.7	30	256 qam	11
12	499000000	-6.5	35	256 qam	12
13	507000000	-6.2	31	256 qam	13
14	515000000	-6.4	31	256 qam	14
15	523000000	-6.7	36	256 qam	15
16	531000000	-6.4	30	256 qam	16
17	539000000	-6.5	35	256 qam	17
18	547000000	-6.7	33	256 qam	18
19	555000000	-7	33	256 qam	19
20	563000000	-7.7	34	256 qam	20
21	571000000	-7.2	37	256 qam	21
22	579000000	-7	37	256 qam	22
23	587000000	-6.7	37	256 qam	23
24	595000000	-7	36	256 qam	24

[BeccaSomething]

Hi

The lights on the hub do nothing. Stay a solid white light. This has happened with the hub 3 we had previously, along with the hub 4 we have currently.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
2 419000000 -3.099998 37.355988 QAM256 2
1 411000000 -3.299999 37.636276 QAM256 1
3 427000000 -3.000000 37.355988 QAM256 3
4 435000000 -2.700001 37.636276 QAM256 4
5 443000000 -2.900002 37.636276 QAM256 5
6 451000000 -2.799999 37.355988 QAM256 6
7 459000000 -3.000000 37.355988 QAM256 7
8 467000000 -3.099998 37.636276 QAM256 8
9 475000000 -2.900002 37.355988 QAM256 9
10 483000000 -3.000000 37.355988 QAM256 10
11 491000000 -2.700001 37.636276 QAM256 11
12 499000000 -2.500000 37.636276 QAM256 12
13 507000000 -2.299999 37.355988 QAM256 13
14 515000000 -2.500000 37.355988 QAM256 14
15 523000000 -2.500000 37.355988 QAM256 15
16 531000000 -1.900002 37.636276 QAM256 16
17 539000000 -1.799999 37.355988 QAM256 17
18 547000000 -1.700001 37.355988 QAM256 18
19 555000000 -2.000000 37.636276 QAM256 19
20 563000000 -2.200001 37.636276 QAM256 20
21 571000000 -2.000000 37.636276 QAM256 21
22 579000000 -1.799999 37.355988 QAM256 22
23 587000000 -1.500000 37.636276 QAM256 23
24 595000000 -1.900002 37.636276 QAM256 24
25 603000000 -3.200001 37.355988 QAM256 25
26 611000000 -2.200001 37.636276 QAM256 26
27 619000000 -2.200001 37.355988 QAM256 27
28 627000000 -2.099998 37.355988 QAM256 28
29 635000000 -2.200001 37.355988 QAM256 29
30 643000000 -2.500000 37.355988 QAM256 30
31 651000000 -2.599998 37.355988 QAM256 31

This was taken from my new hub last night while I was still experiencing issues.

[BeccaSomething]

Have just found this link which sounds like an incredibly similar situation to mine: https://community.virginmedia.com/t5/Speed/Upload-speed-keeps-dropping/td-p/4707898/page/2

[Travis_M]

Hi @BeccaSomething

Thanks for posting on our community forum!

How has your connection been since posting?

Regards