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Upload speed boost, Other internet provides already provide symmetric 1 Gigabit internet

Joining in

I have 200 package (200/20 )and I want to access plex/jellyfin to watch videos, cctv upload to cloud etc. but the upload speed is only 20 mbps. Other providers in my area already provide 1 gigabit Symmetric Internet yess 1000/1000mbps,

I would love to switch but the contract is for another year :(. is there any way to get higher upload speed as only this is stopping me from being happy with my internet and if not is there any way to end contract sooner without paying ending sooner contract fee ?


Very Insightful Person
Very Insightful Person

VM could increase the upstream at little by going to 6 channels, but it’s really the way DOCSIS works. When VM have reworked everyone’s connection to use fibre they will, hopefully, ditch DOCSIS and we will get symmetrical speeds.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2


Sorry but no, bottom line is that, without going into all of the gory details, VM will not be providing symmetric services anytime soon - there are very good technical reasons why not.

So your questions, no, you can’t leave early without paying a fee, you did read and fully understand the terms and conditions when you signed up, didn’t you?

Want faster upload OK, how long does your minimum term contract have left to run before you can leave?


 toue minilim

twr Maybe you can upgrade but it will tie you into a legally binding 18month contract.

I have M500.  I've measured the upload speed (with a speed test) to be 30mbs.

when i try to download files from my fileserver I'm only seeing a speed of 1mbs 

I have a jellyfin media server and streaming video just doesn't work

How can this be ?


Just done some tests. From home uploading to my work server from my media server  I get 8  mbs   ( megabits)

From another location downloading a video from my media center i get 1 mbs ( megabits)


Very Insightful Person
Very Insightful Person
Test "pure" speeds this way

As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode”

This ensures that NO other devices are connected

Test speeds at - or - try on 2 different browsers - as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Hi george26,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you've been having with your upload speed. 

I have attempted to locate your account to run some tests on our side but have been unable to locate this. 

I will private message you now to confirm your details to look into this.