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96fauj
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Upload speed a third of what I should expect to get.

I've just been changed to a M350 package. My upload speed is coming in around 10mbp/s on Speed test. I should expect between 34-36.

(I have also set up a BQM but that will take 24 hours to show anything useful).

Acquired Downstream Channel (Hz)
139000000
Locked
Ranged Upstream Channel (Hz)
39400000
Locked
Provisioning State
Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000002.238256 qam1
21470000002.238256 qam2
3155000000238256 qam3
41630000002.238256 qam4
51710000002.538256 qam5
61790000002.738256 qam6
71870000002.938256 qam7
8195000000338256 qam8
9203000000338256 qam9
102110000002.938256 qam10
11219000000338256 qam11
12227000000338256 qam12
132350000003.238256 qam13
142430000003.238256 qam14
152510000003.538256 qam15
162590000003.238256 qam16
172670000003.538256 qam17
182750000003.538256 qam18
192830000003.738256 qam19
202910000003.938256 qam20
21299000000438256 qam21
223070000003.538256 qam22
233150000002.738256 qam23
243230000002.538256 qam24


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6130
2Locked38.680
3Locked38.680
4Locked38.960
5Locked38.690
6Locked38.6220
7Locked38.960
8Locked38.670
9Locked38.9200
10Locked38.980
11Locked38.960
12Locked38.970
13Locked38.650
14Locked38.940
15Locked38.960
16Locked38.960
17Locked38.970
18Locked38.970
19Locked38.970
20Locked38.960
21Locked38.9190
22Locked38.6190
23Locked38.980
24Locked38.910

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000041.5512064 qam6
24620000041.5512064 qam5
33260000041.5512064 qam7
42579995141512064 qam8


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA000

0

 

Downstream Service Flow

SFID666086
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0


Upstream Service Flow

SFID666085
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 



My Broadband Ping - Hub 4 - November - New IP BQM
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MikeRobbo
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Alessandro Volta
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Re: Upload speed a third of what I should expect to get.

What speeds do you get at >>  SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

Then immediately after …

Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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96fauj
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Re: Upload speed a third of what I should expect to get.

Hi, so I'm using a CAT6 cable. Initially I was connecting through the Computer - Linksys router - Hub.

The reported speed is 1000 (Mbps).

I spoke to the most frustrating customer services member who tried to take me through diagnostics. Had me take the Hub out of modem mode. Connect directly (I used the cat6 cable again) and run the same speed tests. Then in safe mode.

Each time I ran the test, the upload speed dropped by about 1mb.. so initially it was around 10mb and this time round it was on 6mb. On SamKnows it was 7pm.

So the account is under my dads name and when I had changed my packaged to this m350 I had actually set setup a password with the agent so that I can access my account but this doesn't seem to have gone through. In order for me to get an engineer visit, I'm probably going to have to call again.



My Broadband Ping - Hub 4 - November - New IP BQM
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MikeRobbo
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Re: Upload speed a third of what I should expect to get.

VM will not accept speed tests through third party equipment which is understandable.

 

The sooner the better …

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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96fauj
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Re: Upload speed a third of what I should expect to get.

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MikeRobbo
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Alessandro Volta
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Re: Upload speed a third of what I should expect to get.

Can you log into the Hub settings and set your Hub Firewall up as shown below.

Hub-3-Firewall

 


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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96fauj
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Re: Upload speed a third of what I should expect to get.

It was already setup like this. I've just hit Apply Changes in case.


My Broadband Ping - Hub 4 - November - New IP BQM
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MikeRobbo
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Message 8 of 12
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Re: Upload speed a third of what I should expect to get.

Try setting up a new BQM.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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96fauj
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Re: Upload speed a third of what I should expect to get.

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96fauj
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Re: Upload speed a third of what I should expect to get.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c639e30dbf7c8cd2e3239d20e6ddd45106...

Had to create yet another one as this previous one also stopped working.


My Broadband Ping - Hub 4 - November - New IP BQM
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