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Banjax
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Upload speed 0.0mbps

Speed test from a laptop connected by Ethernet:

Ping 14ms

Download 96.9mbps

Upload 0.0mbps

 

I am in area 24.

There was a fault a week ago (F008941153) that took out my internet completely for a day. It was reported fixed on 12th April but since then I have almost no upload capacity.

 

 

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Kath_F
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Re: Upload speed 0.0mbps

Hi Bahjax, 

Thanks for your post and apologies to hear about the issues you have been having with your connection.


Checking your account, I can see all is looking well with the Hub but there is a fault open that is affecting you though. The details of that are here: 

  • Fault reference number: F008965673
  • Estimated fix time: 29 APR 2021 09:00
  • Description: We have identified the problem and an engineer is on their way

I have made a note of this on your account so the relevant teams are aware you are affected.

 
If there is anything else we can do, let us know. 


Thanks,
 

Kath_F
Forum Team



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Banjax
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Re: Upload speed 0.0mbps

Seems like it's been fixed now - It started working a couple of days ago. I'm now getting Upload of about 10 which is ok I think.

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Paul_DN
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Re: Upload speed 0.0mbps

Hi Banjax,

 

 

Thanks for reaching back out to us with a update, glad to hear your services are back up and running, 10 MBPS is the correct upload speed for the 1oomb you are on, if you do have any further issues please let us know ASAP.

 

kind regards

 

Paul.

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