Virgin Media Community

[Marcx]

Hello, I was hoping someone can help, and if they can thank you in advance!

For the last 2 weeks Ive had reduced download, connection drops on wifi and critically low upload- hovering around 0.05- which makes any kind of calling impossible. I have spoken to virgin twice, once to go through the checks and they said an engineer would come to my area (AL3) but it hasn't improved. Second time the engineer seemed quite new, frequently put me on hold and blamed my devices at first then told me this upload speed was normal- so deadlocked. This is my last hope before I cancel, as I actually dont want to leave Virgin but might not have a choice.

I wonder if its just a area capacity issue, or something wrong with my hub.

Here are my logs:

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	411000000	-3	38	256 qam	1
2	419000000	-3	38	256 qam	2
3	427000000	-2.9	38	256 qam	3
4	435000000	-2.9	38	256 qam	4
5	443000000	-3.2	38	256 qam	5
6	451000000	-3.2	38	256 qam	6
7	459000000	-2.9	38	256 qam	7
8	467000000	-2.5	38	256 qam	8
9	475000000	-2.5	38	256 qam	9
10	483000000	-2.7	38	256 qam	10
11	491000000	-3	38	256 qam	11
12	499000000	-3.2	38	256 qam	12
13	507000000	-3.5	38	256 qam	13
14	515000000	-3.2	38	256 qam	14
15	523000000	-3	38	256 qam	15
16	531000000	-3.5	38	256 qam	16
17	539000000	-3.5	38	256 qam	17
18	547000000	-3	38	256 qam	18
19	555000000	-3.2	38	256 qam	19
20	563000000	-3.9	38	256 qam	20
21	571000000	-4.2	38	256 qam	21
22	579000000	-4.2	38	256 qam	22
23	587000000	-4.4	38	256 qam	23
24	595000000	-4.4	38	256 qam	24

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	38.6	2	0
2	Locked	38.6	6	0
3	Locked	38.6	6	0
4	Locked	38.9	5	0
5	Locked	38.6	8	0
6	Locked	38.6	9	0
7	Locked	38.6	5	0
8	Locked	38.6	8	0
9	Locked	38.9	6	0
10	Locked	38.6	10	0
11	Locked	38.9	12	0
12	Locked	38.9	8	0
13	Locked	38.6	7	0
14	Locked	38.6	5	0
15	Locked	38.6	5	0
16	Locked	38.6	8	0
17	Locked	38.6	7	0
18	Locked	38.9	7	0
19	Locked	38.6	5	0
20	Locked	38.6	5	0
21	Locked	38.6	7	0
22	Locked	38.9	5	0
23	Locked	38.6	9	0
24	Locked	38.9	6	0

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	39399985	40.3	5120	64 qam	6
2	46200000	40.5	5120	64 qam	5
3	25800000	40.3	5120	16 qam	8
4	32600000	40.3	5120	64 qam	7

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

etwork Log

Time	Priority	Description
20/01/2021 09:32:1	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 04:46:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 01:39:32	notice	SW download Successful - Via NMS
20/01/2021 01:37:37	notice	SW Download INIT - Via NMS
18/01/2021 23:33:45	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 16:49:58	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 23:02:9	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:48	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 19:53:27	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 18:57:0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 10:59:43	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 10:47:30	notice	SW download Successful - Via Config file
12/01/2021 10:45:15	notice	SW Download INIT - Via Config file
01/01/1970 00:01:37	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 04:10:35	notice	SW download Successful - Via NMS
08/01/2021 04:08:6	notice	SW Download INIT - Via NMS
08/01/2021 00:14:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 23:39:47	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 23:39:45	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 06:42:25	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[drbrainsol]

I can't offer any help but I have the same problem in AL1 - 50kB/s upload, huge latency spikes and dropped packets. It seems to be a widespread issue in the area in the past week.

Hopefully VM can get their act together and solve this soon. 

[Richardr1]

Same here - also in AL3. Only been happening the past couple of weeks or so, the almost complete lack of an upload speed during the day makes work using the Virgin network impossible. The whole service had been reliable the last couple of years - including the first two lock downs.