Hello, I was hoping someone can help, and if they can thank you in advance!
For the last 2 weeks Ive had reduced download, connection drops on wifi and critically low upload- hovering around 0.05- which makes any kind of calling impossible. I have spoken to virgin twice, once to go through the checks and they said an engineer would come to my area (AL3) but it hasn't improved. Second time the engineer seemed quite new, frequently put me on hold and blamed my devices at first then told me this upload speed was normal- so deadlocked. This is my last hope before I cancel, as I actually dont want to leave Virgin but might not have a choice.
I wonder if its just a area capacity issue, or something wrong with my hub.
Here are my logs:
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 411000000 | -3 | 38 | 256 qam | 1 |
2 | 419000000 | -3 | 38 | 256 qam | 2 |
3 | 427000000 | -2.9 | 38 | 256 qam | 3 |
4 | 435000000 | -2.9 | 38 | 256 qam | 4 |
5 | 443000000 | -3.2 | 38 | 256 qam | 5 |
6 | 451000000 | -3.2 | 38 | 256 qam | 6 |
7 | 459000000 | -2.9 | 38 | 256 qam | 7 |
8 | 467000000 | -2.5 | 38 | 256 qam | 8 |
9 | 475000000 | -2.5 | 38 | 256 qam | 9 |
10 | 483000000 | -2.7 | 38 | 256 qam | 10 |
11 | 491000000 | -3 | 38 | 256 qam | 11 |
12 | 499000000 | -3.2 | 38 | 256 qam | 12 |
13 | 507000000 | -3.5 | 38 | 256 qam | 13 |
14 | 515000000 | -3.2 | 38 | 256 qam | 14 |
15 | 523000000 | -3 | 38 | 256 qam | 15 |
16 | 531000000 | -3.5 | 38 | 256 qam | 16 |
17 | 539000000 | -3.5 | 38 | 256 qam | 17 |
18 | 547000000 | -3 | 38 | 256 qam | 18 |
19 | 555000000 | -3.2 | 38 | 256 qam | 19 |
20 | 563000000 | -3.9 | 38 | 256 qam | 20 |
21 | 571000000 | -4.2 | 38 | 256 qam | 21 |
22 | 579000000 | -4.2 | 38 | 256 qam | 22 |
23 | 587000000 | -4.4 | 38 | 256 qam | 23 |
24 | 595000000 | -4.4 | 38 | 256 qam | 24 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 38.6 | 2 | 0 |
2 | Locked | 38.6 | 6 | 0 |
3 | Locked | 38.6 | 6 | 0 |
4 | Locked | 38.9 | 5 | 0 |
5 | Locked | 38.6 | 8 | 0 |
6 | Locked | 38.6 | 9 | 0 |
7 | Locked | 38.6 | 5 | 0 |
8 | Locked | 38.6 | 8 | 0 |
9 | Locked | 38.9 | 6 | 0 |
10 | Locked | 38.6 | 10 | 0 |
11 | Locked | 38.9 | 12 | 0 |
12 | Locked | 38.9 | 8 | 0 |
13 | Locked | 38.6 | 7 | 0 |
14 | Locked | 38.6 | 5 | 0 |
15 | Locked | 38.6 | 5 | 0 |
16 | Locked | 38.6 | 8 | 0 |
17 | Locked | 38.6 | 7 | 0 |
18 | Locked | 38.9 | 7 | 0 |
19 | Locked | 38.6 | 5 | 0 |
20 | Locked | 38.6 | 5 | 0 |
21 | Locked | 38.6 | 7 | 0 |
22 | Locked | 38.9 | 5 | 0 |
23 | Locked | 38.6 | 9 | 0 |
24 | Locked | 38.9 | 6 | 0 |
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 39399985 | 40.3 | 5120 | 64 qam | 6 |
2 | 46200000 | 40.5 | 5120 | 64 qam | 5 |
3 | 25800000 | 40.3 | 5120 | 16 qam | 8 |
4 | 32600000 | 40.3 | 5120 | 64 qam | 7 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
etwork Log
Time | Priority | Description |
20/01/2021 09:32:1 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/01/2021 04:46:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/01/2021 01:39:32 | notice | SW download Successful - Via NMS |
20/01/2021 01:37:37 | notice | SW Download INIT - Via NMS |
18/01/2021 23:33:45 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/01/2021 16:49:58 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/01/2021 23:02:9 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:48 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/01/2021 19:53:27 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/01/2021 18:57:0 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/01/2021 10:59:43 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/01/2021 10:47:30 | notice | SW download Successful - Via Config file |
12/01/2021 10:45:15 | notice | SW Download INIT - Via Config file |
01/01/1970 00:01:37 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/01/2021 04:10:35 | notice | SW download Successful - Via NMS |
08/01/2021 04:08:6 | notice | SW Download INIT - Via NMS |
08/01/2021 00:14:4 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/01/2021 23:39:47 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/01/2021 23:39:45 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/01/2021 06:42:25 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |