What are you streaming on what device and is that over wifi or an ethernet cable connection?
If wifi, what do you get if you test on ethernet cable?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thanks for your post and reaching out to the Community Forums, Aerobar,
Sorry to hear that you have been having connections issues with your broadband. I've run some remote diagnostics on your connections, and it does indicate that you are currently being affected by a local area faultfor SNR issues ref#F008987605 and we are working to get this sorted as quickly as possible. The current ETA fix time is 11 MAY 2021 09:00. Apologies again for the inconvenience.
Welcome to our community an thanks for posting. We do apologise for any disruption and inconvenience caused due to this issue.
Remotely checking from our end with the details provided from your community profile we have located your account and can see you are being affected by a performance issue.
Our automated systems has identified an issue which is affecting multiple customers in your area. This is likely to cause connectivity and performance issues. Our engineering teams have been automatically notified of the issue and will investigate and fix the issue as soon as possible.
Unfortunately we do not have an estimated fix time currently for this. I have raised a fault ticket on your account so we are aware you are being affected by this issue.