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Mark_M99
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Upload is faster than download

Working from home today has been a real struggle.

I'm on M350, but download speed is around the 30Mbps mark and upload is 36Mbps.

I'm on ethernet and the hub is not in Modem mode.

My router levels are;

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12430000001.936256 qam14
21870000003.233256 qam7
31950000003.231256 qam8
4203000000331256 qam9
52110000002.530256 qam10
62190000002.429256 qam11
72270000001.731256 qam12
82350000001.733256 qam13
92510000002.235256 qam15
102590000002.434256 qam16
112670000002.533256 qam17
122750000002.433256 qam18
132830000002.532256 qam19
142910000002.734256 qam20
152990000002.735256 qam21
163070000002.936256 qam22
173150000002.736256 qam23
183230000002.436256 qam24
193790000001.437256 qam25
203870000000.737256 qam26
213950000000.937256 qam27
224030000000.737256 qam28
23411000000137256 qam29
244190000001.237256 qam30



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.6281763572568745
2Locked33.1-16655627903366264
3Locked31.7317528941234302
4Locked31.61120278092339853
5Locked30.5-2060981729857234
6Locked29.74917433344340574
7Locked319740740481537178
8Locked33.12574047322057525
9Locked35.71218601783225536
10Locked34.98270566753614458
11Locked33.814678398183577988
12Locked33.93182348502713415
13Locked32.9-88480658952572
14Locked34.428738927165838
15Locked35564754755755
16Locked36.613072756845
17Locked36.37667065783
18Locked36.38710106361
19Locked37.61299583118401
20Locked37.69551732703
21Locked37.64640622867
22Locked37.31648152837
23Locked37.31167342953
24Locked37.61348477523

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1537000115.1512064 qam2
2462000205.1512064 qam3
3603000005.1512064 qam1
4394000005.075512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

The network logs show frequent RCS Partial Service warnings, DHCP RENEW sent - No response for IPv4 errors, one Lost MDD Timeout warning yesterday and a couple of No Ranging Response received - T3 time-out criticals the last few days.

VM status shows no problems in my area and equipment tests say there is no issue.

Anyone have any ideas on what the issue might be and if there are any clues in the router info?

Haven't tried rebooting the router yet.

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jb66
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Message 2 of 14
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Re: Upload is faster than download

Your SNR is too low on channel 6 and 7, also your upstream is at maximum transmit. 

 

You either have a loose fitting or a damaged cable, please make sure all virgin fittings in your home are finger tight

Mark_M99
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Re: Upload is faster than download

Thanks very much for the quick response.

The main coax that comes into the house goes into a Technetrix HDU-400 that was fitted a long time ago, i forgot it was even there.

But the main cable was not finger tight.

Full speed available again, SNR is now showing 38 on all channels.

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Chris_W1
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Re: Upload is faster than download

Hi Mark, thanks for the message, can you confirm when the hub was last rebooted? Can you do a reboot for us to see if anything changes - Chris 

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Mark_M99
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Re: Upload is faster than download

Hi Chris,

The info on the hub says its uptime is 2 days 9h:24m:41s, but i will reboot it as soon as everyone is off x-box, netflix, zoom, teams etc

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Alex_RM
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Re: Upload is faster than download

No worries Mark_M99,

 

Keep us posted when you've done so.

 

Alex_Rm

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Mark_M99
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Re: Upload is faster than download

Rebooted last night.

Here is the hubs data.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1243000000438256 qam14
2187000000538256 qam7
31950000004.938256 qam8
42030000004.538256 qam9
52110000004.338256 qam10
62190000004.338256 qam11
7227000000438256 qam12
8235000000438256 qam13
9251000000438256 qam15
102590000003.938256 qam16
112670000003.938256 qam17
122750000003.738256 qam18
132830000004.138256 qam19
142910000004.138256 qam20
152990000004.538256 qam21
163070000004.538256 qam22
173150000004.338256 qam23
18323000000438256 qam24
193790000002.738256 qam25
203870000002.238256 qam26
213950000002.238256 qam27
22403000000238256 qam28
23411000000237256 qam29
244190000002.438256 qam30



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9780
2Locked38.6810
3Locked38.6300
4Locked38.61520
5Locked38.9670
6Locked38.9110
7Locked38.6270
8Locked38.6510
9Locked38.91190
10Locked38.91180
11Locked38.6710
12Locked38.9540
13Locked38.9140
14Locked38.6130
15Locked38.6140
16Locked38.660
17Locked38.61380
18Locked38.6300
19Locked38.6240
20Locked38.990
21Locked38.6320
22Locked38.670
23Locked37.6130
24Locked38.610

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1537000004.8512064 qam2
2603000004.85512064 qam1
3394000004.7512064 qam4
4462000004.75512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Thanks for looking.

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Corey_C
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Message 8 of 14
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Re: Upload is faster than download

Hi Mark_M99,

 

Thank you for your post and reaching out to the community forums. Sorry to hear that you've been having connection issues. I'm also having a look at your connection information and it does require a visit. I have booked one for you for tomorrow afternoon 12 - 4pm.

 

Cheers,

Corey C

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Mark_M99
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Message 9 of 14
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Re: Upload is faster than download

Thanks for that info.

Can you expand on what the engineer is hoping to do or look at please and what you think the issue is?

My connection today, whilst working from home has been fine, even with my kids being online and doing their own thing.

I am concerned about a visit, when my household has been adhering to the stay at home advice and cutting ourselves off from others as my wife is a key worker in social care.

Thanks

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jb66
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Message 10 of 14
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Re: Upload is faster than download

Mark post up your stats an I'll check them, it doesn't feel like the mod realises you have fixed the issue

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