My son loves to stream on Twitch and because he works during the day he is only able to do so in the evening times, between 6pm - 11pm. On weekends he streams during the day, perfectly in good quality, upload speed maintaining between 15-30mbps (you only need 6mbps for Twitch).
HOWEVER, EVERY evening the upload speed is terrible, constantly dropping to as low as 0.1mbps, naturally killing his stream, making it virtually impossible for him to keep it going in the evenings.
Been through the usual calls, no-one seems to be able to actually understand the problem, just constantly being told to turn the hub off and on again, make sure the wires are in properly etc. (we are on the 'FASTEST' WiFi package available right now).
Can someone please advise what we can do here, as currently we are paying A LOT of money for a broadband service we are not getting? As I say, we only need a consistent 6mbps to stream to Twitch, and when we are jumping from 20mbps to 0.1 mbps of upload every evening it makes streaming impossible, and is quite sad for my son who has spent a lot of money on equipment.
Before you ask, YES we are using an ethernet cable directly to his PC, and the PC CPU is not the issue here, it is the constant drops in upload speed.
What speeds do you get at >> speedtest.net << with a direct connection using a Cat 5E or better cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a 'Live Link' to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.
We have the super hub 3 and we are on the M600 fibre package, advertised download speeds of 636 Mbps and 41 Mbps of upload, saying we are 'Guaranteed' half of this speed at all times.
When running the test on my sons PC right now at 4:45pm, numbers look excellent, download speed at 656 Mbps and upload at 40 Mbps. However I know that when my son tests it each evening when he wants to stream on Twitch, the upload is very unpredictable, and in one test will show 20 Mbps of upload, and in the very next one show 1 Mbps, and then back up, and back down, making it impossible to hold a stream on Twitch that we just need a consistent 6 Mbps of upload for.