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Upload Speeds Constantly Dropping

PLEASE HELP!

My son loves to stream on Twitch and because he works during the day he is only able to do so in the evening times, between 6pm - 11pm. On weekends he streams during the day, perfectly in good quality, upload speed maintaining between 15-30mbps (you only need 6mbps for Twitch).

HOWEVER, EVERY evening the upload speed is terrible, constantly dropping to as low as 0.1mbps, naturally killing his stream, making it virtually impossible for him to keep it going in the evenings.

Been through the usual calls, no-one seems to be able to actually understand the problem, just constantly being told to turn the hub off and on again, make sure the wires are in properly etc. (we are on the 'FASTEST' WiFi package available right now).

Can someone please advise what we can do here, as currently we are paying A LOT of money for a broadband service we are not getting? As I say, we only need a consistent 6mbps to stream to Twitch, and when we are jumping from 20mbps to 0.1 mbps of upload every evening it makes streaming impossible, and is quite sad for my son who has spent a lot of money on equipment.

Before you ask, YES we are using an ethernet cable directly to his PC, and the PC CPU is not the issue here, it is the constant drops in upload speed. 

PLEASE help? 😞

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Alessandro Volta
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Re: Upload Speeds Constantly Dropping

Which Hub do you have ?

What is your contracted speed ?

 

What speeds do you get at >> speedtest.net << with a direct connection using a Cat 5E or better cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Alessandro Volta
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Re: Upload Speeds Constantly Dropping

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Alessandro Volta
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Re: Upload Speeds Constantly Dropping

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: Upload Speeds Constantly Dropping

Hi Mike, again appreciate you getting back to me.

Here is the link to the graph:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/db0208e0cdf0a2155dcdc584a9435191c7... 

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Re: Upload Speeds Constantly Dropping

Hi Mike, thanks for getting back to me.

We have the super hub 3 and we are on the M600 fibre package, advertised download speeds of 636 Mbps and 41 Mbps of upload, saying we are 'Guaranteed' half of this speed at all times.

When running the test on my sons PC right now at 4:45pm, numbers look excellent, download speed at 656 Mbps and upload at 40 Mbps. However I know that when my son tests it each evening when he wants to stream on Twitch, the upload is very unpredictable, and in one test will show 20 Mbps of upload, and in the very next one show 1 Mbps, and then back up, and back down, making it impossible to hold a stream on Twitch that we just need a consistent 6 Mbps of upload for.

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Re: Upload Speeds Constantly Dropping

Thank again Mike, there seems to an error on this site as I am trying to reply but keep getting 'server error' 😄

I will use one post for each tab 🙂 Also these stats are sent now at 4:50pm Sunday. Not sure if they'd differ in the evenings which is when we are having the streaming to Twitch issues?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13307500005.440256 qam25
2202750000540256 qam9
32107500004.940256 qam10
42187500004.940256 qam11
52267500004.940256 qam12
6234750000540256 qam13
72427500004.940256 qam14
82507500004.940256 qam15
92587500004.940256 qam16
102667500004.940256 qam17
11274750000540256 qam18
122827500005.140256 qam19
13290750000540256 qam20
142987500005.340256 qam21
153067500005.340256 qam22
163147500005.340256 qam23
173227500005.340256 qam24
183707500004.840256 qam26
193787500004.940256 qam27
203867500004.940256 qam28
21394750000540256 qam29
224027500005.140256 qam30
234107500005.140256 qam31
24418750000540256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.980
2Locked40.9400
3Locked40.9130
4Locked40.3150
5Locked40.9260
6Locked40.9230
7Locked40.3310
8Locked40.3270
9Locked40.3350
10Locked40.3210
11Locked40.3100
12Locked40.3130
13Locked40.970
14Locked40.9260
15Locked40.3240
16Locked40.9190
17Locked40.9190
18Locked40.950
19Locked40.3120
20Locked40.9100
21Locked40.390
22Locked40.390
23Locked40.3100
24Locked40.9110

 

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Re: Upload Speeds Constantly Dropping

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000043.3512064 qam1
22580000042.8512064 qam4
33260000042.8512064 qam3
43940000043.3512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0010
3ATDMA0010
4ATDMA0010
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Re: Upload Speeds Constantly Dropping

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
Bsgvca69834ncxv9873254k;f



Primary Downstream Service Flow

SFID374
Max Traffic Rate690000278
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID373
Max Traffic Rate44000278
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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Re: Upload Speeds Constantly Dropping

Network Log

Time Priority Description

22/11/2020 16:28:19noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/11/2020 16:25:9Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2020 14:06:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2020 03:04:24noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2020 03:04:24ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 08:36:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 14:50:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 00:02:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 15:04:24noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 15:04:24ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 02:23:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 02:23:42Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 02:22:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 02:08:45criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 02:08:7Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 02:08:2criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 02:08:2Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 02:08:2criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 02:08:2Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 00:19:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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