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enes808080
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Upload Speed is Almost Zero

Dear VM,

Back in March to June, we had a terrible upload speed (almost zero) and normal download speed.

VM technicians managed to resolve the issues by changing the cables in our street. In the last 2 weeks, we started to have similar problems.

Could you please take a look again and see what is wrong:

Thanks.

.

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enes808080
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Re: Upload Speed is Almost Zero

Still waiting for a response dear VM team...

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enes808080
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Message 3 of 7
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Re: Upload Speed is Almost Zero

Dear VM Team,

Are you planning to look into our case?

Regards,

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enes808080
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Re: Upload Speed is Almost Zero

Is there anyone from VM in this platform?

What are we supposed to do to get your attention?

 

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sayekm
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Message 5 of 7
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Re: Upload Speed is Almost Zero

You have reached the voicemail.

Please leave a clear message of your issues and someone will try to assist.




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M200 Oomph - 5GB SIM + 3 extra SIM family plan - BT whole Wi-Fi - Sky Q
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Don't cry over Virgin price increase instead speak to retentions team and negotiate a better deal.
enes808080
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Message 6 of 7
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Re: Upload Speed is Almost Zero

Thank you!

If you scroll up, you would see that I detailed our problem a while ago.

Our upload speed is almost zero (0.08 mbps) and we used all of our mobile data to maintain our day to day job.

We can't get any help from the VirginMedia, would appreciate if anything could be done.

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conman33158
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Message 7 of 7
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Re: Upload Speed is Almost Zero

Have you tried a factory reset? Hold in the pinhole at the rear of the router for at least 50 seconds and then release (the lights will flash while holding in the pinhole reset button after about 10-15 seconds) then allow 5 minutes for the router to reboot and re-sync the connection.

If this doesn't help you'd be better off ringing Virgin on or just after 8am as this is the best time to get through. This is just a community forum and VM staff are pretty scarce here.

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Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
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My Broadband Ping - conman33158
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