on 28-01-2023 10:46
Hi,
For the past week I've had terrible upload speeds. Downloads fine (114mbps this morning), but Upload is currently 0.13MBPS! Can't get any work done.
Can anyone help? I'm in N15 5
Thanks
on 28-01-2023 11:41
Check for local issues on : 0800 561 0061 - it is an automated service.
If yours is Hub (3/4/5) is in Router mode, test the speed to the Hub vs speed at the device : https://www.samknows.com/realspeed/
once the test starts click on Run full test this will show the upstream figures.
on 30-01-2023 11:53
Hi Maswilliam
Thanks for posting and welcome to the community.
I'm really sorry to hear of the upload speed issues. I have checked the system for you today and you are affected by an SNR issue (signal to noise ratio). F010309610 - this is the fault reference for your records. The estimated fix date is the 3rd February at 9am. I hope it's fixed sooner for you but please monitor the speeds and connection after this time for me and report back any issues.
Best wishes,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 05-02-2023 20:03
Thank you both. This has now been resolved
on 08-02-2023 08:31
Hi Maswilliam,
Thank you for reaching back out to us and for the update, really glad to hear this is now resolved, can you expand a little on what fixed this, any information that may help other is greatly appreciated?
Regards
Paul.