Virgin Media Community

[Maswilliam]

Hi,

For the past week I've had terrible upload speeds. Downloads fine (114mbps this morning), but Upload is currently 0.13MBPS! Can't get any work done.

Can anyone help? I'm in N15 5

Thanks

[Client62]

Check for local issues on : 0800 561 0061 - it is an automated service.

If yours is Hub (3/4/5) is in Router mode, test the speed to the Hub vs speed at the device : https://www.samknows.com/realspeed/
once the test starts click on Run full test this will show the upstream figures.

[John_GS]

Hi Maswilliam

Thanks for posting and welcome to the community.

I'm really sorry to hear of the upload speed issues. I have checked the system for you today and you are affected by an SNR issue (signal to noise ratio). F010309610 - this is the fault reference for your records. The estimated fix date is the 3rd February at 9am. I hope it's fixed sooner for you but please monitor the speeds and connection after this time for me and report back any issues.

Best wishes,

[Maswilliam]

Thank you both. This has now been resolved

[Paul_DN]

Hi Maswilliam,

Thank you for reaching back out to us and for the update, really glad to hear this is now resolved, can you expand a little on what fixed this, any information that may help other is greatly appreciated?

Regards

Paul.